Barrette Outdoor Living

Buyer beware. Terrible customer service. Purchased expensive Bufftech Chesterfield fence. Gates came pre-assembled from Bufftech and are advertised not to sag. After about a year all 5 of my gates began to sag and, in some cases, scrape the ground. The gate frames and slats were loose and allowed the gate to go out of square. I sent pics and videos to customer support (worked with Dana in this case). For weeks they gave every excuse in the book that it was an installation issue. Their proposed remedies matched how my gates were already installed. Would only communicate via email and would not call to discuss. The issue was corrected with the help of the installer using a simple anti-sag kit. Never again will I buy any of their products - especially given cost! BTW…Installer warned me about the Bufftech product as not being worth the price and that customer service was weak, but unfortunately, I ignored them. You DO NOT get what you pay for with this fencing.

Ordered 150 feet of lattice vinyl fencing. The order came with 13 posts that were the wrong kind. The company blamed me and wouldn't work with me to return and get the correct kind. I had to buy $370 worth of new posts to complete the fence and throw the others away. Barrette is a very shady company. DO NOT do business with them!!

My wife and I moved into our house in May. We were going to have a fence installed. Once we got HOA approval, we went to Home Depot.We have been happy with Home Depot up to this point. They sent a person to our home from All Phases Fences and Pavers. The salesman measured what we needed done and showed us the materials. We decided on one that was rather expensive and told them we would like to hire them to do the job. Home Depot has you pre-pay for the service through them for $7314. We made the payment, signed the contract which said they would have it installed within 6-8 weeks on May 19th. After signing the contract, I contacted All Phases numerous times to set up an installation date, but was never able to get an answer. Per the contract, my wife or I needed to be home during the installation, so we just needed a date. We?re now at August 7th, and I still don?t have a fence. On the 4th, after numerous run arounds and not receiving return calls or emails, calling All Phases and Home Depot and their affiliate called Barrett Outdoor Living, I finally said I have had enough. On August 4th, I cancelled the service. I went to the bank and disputed the charge that was processed from Hope Depot on June 11th. Terese was supposed to call me back from Barrett on the 5th or 6th, and I still have not received a call, which I don?t expect at this point since I have disputed the charge. I went to Hope Depot and they wouldn?t help me and told me I had to go to Barrett Outdoor Living. They breached their contract, never kept me informed. Their excuse was I was making excuses and I should have told them. My point to Angie?s List customers is they need to be cautious when dealing with Home Depot, especially with installations and that sort of thing, as well as All Phases. They were caught in numerous lies. I finally spoke with the owner of the company after I cancelled the service. He asked if there was anything he could do, and of course I told him no because the time frame was well gone. A number of other companies have already been recommended to me through Angie?s List. I will certainly not be using Home Depot or All Phases again.

Update:   Home Depot and/or their affiliate, Barrett Outdoor Living, I did refund the full amount charged to my credit card. This took about one week to process.  Good for them.  It was the right thing to do.

Poor customer service provided by Barrette office personnel when trying to resolve issue related to billing and installers