Get matched with top insulation pros in Madison, VA

"A total disaster. An inexperienced, untrained crew created more issues than I had before they began their work. My goal was to increase comfort levels in my senior-living, one-level home built on a slab that is super cold in the winter. I hate as a senior being taken advantage of. I was very naive. I have spent thousands and now am having to throw more good money after bad to try and make my home comfortable to live in. It is so bad; I am ready to sell! And I can’t afford to after all I have spent, without taking a loss on the sale. They dense packed my walls and now I am colder; in the process, they removed the flashing above my windows which now leak. I had to hire a window installer to replace the flashing that their incompetent crew removed. They failed to put back the siding properly, so it was hanging off my house. Once again, I had to hire a handy man to refasten the siding the crew removed while dense packing. And the dense packing was useless as it didn't enter the cavities that already had batt insulation. While spray foaming triangle boxes, boots, and plenum, they sealed off all my dampers resulting in zero air flow. They reluctantly came back and had to dig out the dampers that they had foamed over. In fact, they over-foamed at junction boxes, boots, and plenum so that HVAC techs couldn't even tune my system. There is 2 feet of foam, yet hot air is rushing out of the flexible ducts that weren’t sealed properly. Yet there remain gaps on my boxes, boots, and plenum. Just today, a HVAC tech walked me around the attic, and I could feel the hot air rushing into my attic at the junctions, boxes, boots, and plenums that are all wide open; that I paid to have sealed. I almost threw up; I am heating my attic! And the tech said it looks like a dog was in my attic as the Comfenergy crews failed to put back my blown-in fiberglass insulation they removed when trying to foam, so there is no insulation at the boxes and boots. They were simply careless and failed to rake it back and even out my insulation resulting in further cold spots I didn't have. In short, I now will have to hire another company to blow in more insulation and make sure it is even, so I don't have cold/hot spots. Additionally, they left the lights on in the attic, didn't replace the attic access foam barrier, and failed to seal the major penetrations including light cans/recessed lights and supply vents I paid for. Next came the bathroom exhaust fans; they were installed improperly and didn't vent because the outside flaps remained closed, while inside a cold draft came in my bathroom because the foam sealing, I paid for wasn't done properly. So now both my bathrooms are drafty. They were cold; now they are cold AND drafty. The HVAC tech today remarked he felt badly that I have two or more space heaters in every room, including the bathrooms! I strongly recommend carefully watching the crew if you ever choose to allow them to do any work for you. I trusted them. And I regret that. I was naive. I was cold. Rather I am still cold! I trusted their salesperson. The crew that did mine were either let go or quit. In fact, one of them still calls seeking to do side work. I politely declined. I suggest you do the same and seek a competent company that you can trust, does the work you paid for properly, and doesn't damage your home."

"From the estimate to the installation Paul and his crew were awesome. My wife and I were very nervous about the preparation we had to perform, curtains down, furniture moved etc. We also expected some drywall and paint damage. We're both older so this was a huge albatross and as such we kept putting it off. We finally decided to bite the bullet and get it done so I asked Brian Henry if he could come out to review my furniture moving plan to assure we gave them the required space. He came out and was extremely professional, helpful and put us completely at ease. Several weeks later Brad and James were out to install the windows and three days later were done with absolutely zero damage to drywall or paint. And in fact since the bay windows were primed they didn't even need painting although we'll do it anyway. To top it off, they even protected our landscape in front of our widows and all plants survived. Brad and James were polite and meticulous with the installation. They covered everything up inside our house and put down extra thick tarps. They were punctual in starting each day and finishing. They patiently answered all our questions addressing our concerns. And they were complete in 3 days as we were told. Once they were gone, you couldn’t tell they’d even been here. In fact, I looked around and commented to my wife that we’d never spent so much money on something we couldn’t even see. To be clear the windows looked almost identical to those that were removed except for these being brand new. I do expect our electric bill will be reduced and I suspect they will be a good selling point when we move. Finally, the cost was very fair, I had reached out to two other firms and both were substantially higher. The original windows had also been installed by Paul Henry so I was very comfortable even though his costs was lower. Bottom line, we highly recommend Paul Henry Windows."

"Our experience has been the best possible. My wife and I could not recommend them more highly. We were originally referred by a housing contractor who did major revisions to our house in 2008. He has worked with Affordable for many years. We used Affordable originally for some relatively minor roof repairs and were very satisfied. They made no attempt to upsell us to additional work or full roof replacement, and their costs were very reasonable. So when our chimney was hit by lightning last year, also damaging our roof, we naturally called them first. They offered us the option of just repairing the roof or replacing it. Since our roof was over 20 years old, we chose replacement. The job was done on-time and within the very reasonable price that they had quoted us, with no surprise addons. Their staff, both office and onsite, are very helpful, informative, respectful and personable. The onsite staff worked efficiently, without interrupting us at all, and did a truly excellent job of cleaning up after themselves. We will use Affordable for any future roofing, siding or gutter needs. Everyone should"

"I contracted ARS Rescue Rooter about 2.5 years ago to replace my existing HVAC system with a new unit My contract clearly states that the new system would be covered for all parts and labor for 10 years a a week later it was evident the unit did not have sufficient capacity to cool my TH. countless calls over the following 5 weeks, under threat of a law suite, ARS agreed to replace the unit with a more powerful. 2 weeks later they finally sent in two techs who removed and installed a different unit that seemed to work okay. later, I detected a gas leak emanating from my attic where the HVAC is installed. After several calls they finally sent a tech who insisted to charge me for covered work under my warrantee. Eventually, ARS waved charges. now the thermostat is dead, once again ARS said they'd charge me, I asked to have a manger/owner call me and confirm the work is covered before sending a tech. once again ARS said they'll charge me This is a dishonest company with horrible service "

"Went very well. John Andrews and his crew are very professional and do a great job. I will most likely be requesting Andrewz services for additional projects."

"We were very happy at what they did. He was easy to work with and he was very knowledgeable."

"Terrible company. They are not upfront about cost of services and tack on additional fees without informing you. This is a company that is only after the money and hook you into a contract. The product is not even very effective. I have watched them perform the service via my home security system while I have been away and the yard guard is a joke. They casually apply it around the perimeter of your home, but isn't it intended to guard your entire yard? This company is a joke. Never again."

"During the installation of a COMPLETE new roof late last year, the team severely damaged the recently installed gutter helmet (uninstalled, bent, unscrewed then nailed original gutters and helmet), thus voiding the lifetime warranty. The Roof is fine, but now we have 5 waterfalls around the house that are quickly damaging the perimeter. We are currently waiting for Mike's Home Improvement to correct the unfortunate situation. It is only fair to, at a minimum, repair the damaged gutters or replace with a comparable product, in a way that it can handle the high volumes of rain we are getting in the area. I will UPDATE this review as soon as the situation is resolved."