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"CSI was flexible and was able to schedule a home inspector the day after I got a bid accepted on a house. The inspector, Patrick, showed up on time and the inspection took about 4 hours. Patrick was responsive to any questions I had by email or live during the inspection. My one recommendation is that I requested a pest, mold, radon, and home inspection. It would be a better heads up if they explained that they sometimes outsource the radon inspection depending on availability of radon inspectors. Also, they can explain a bit more for new home buyers what is involved with a mold inspection. Patrick ended up just eyeing whether he spotted any mold. Because he did not see any mold, we did not have to pay extra for mold samples."

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I interviewed 5 contractors before selecting Jim Hicks and his group.  Jim came across as honest and forthright, I did not get a sales pitch.  He listened to what I wanted and came back with a fair quote.  It wasn't the least expensive, and it wasn't the highest.  He took the time to meet with us twice before we could decide. 

After selecting him, he set us up with his general contractor, Justin.  I felt comfortable working with Justin from the very start.  He made himself accessible to me at all times, by phone, text or email.  He constantly kept me in the loop on what was happening when, which team would be working, and worked harm to make sure we were inconvenienced as little as possible.  He took time to explain what was being done, in what order, and why.  His teams; the engineer, brick workers, framers, and drywall installers were all very professional.  They all worked together, and showed respect for each other, Justin, and our home.  One structural issue came up, and Justin halted work immediately until it could be addressed and resolved. We have a steel home, so attaching the roof presented some challenges.  He continually worked hard to make sure I was getting what I wanted and worked with me on designing and deciding on details as they came up.  Justin paid very close attention to details so that the finished project was correct, many of which I wouldn't have thought of, or known enough to ask.

The project from start to finish took from April to October, came within a couple thousand of the original quote (because of some added features) and I am thrilled with the results.  In order to save money, we requested to do the finishing work ourselves; trim work, tiling, door frames, painting, etc..  They were very flexible, working with our requests, and did everything they could to make our work easy and offered helpful suggestions along the way. 

The room is beautiful, exactly what I wanted.  It works seamlessly with the rest of the home, and doesn't look like an addition.  We will definitely use them again if another project comes up.

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