Get matched with top in Galax, VA

"Just cancelled service today. Have been a customer of McNeeley since 2014 and never experienced such terriible customer service until now. I don't know how BugOut expects to keep customers unless they are going for quantity to the point that it doesn't matter. Too much to even post here. Will find a local company who cares about their customers like McNeeley did instead."

"clean and quick . Good service."

"Terrible company. They are not upfront about cost of services and tack on additional fees without informing you. This is a company that is only after the money and hook you into a contract. The product is not even very effective. I have watched them perform the service via my home security system while I have been away and the yard guard is a joke. They casually apply it around the perimeter of your home, but isn't it intended to guard your entire yard? This company is a joke. Never again."

"They gave me everything they said. He spent about an hour at our home. They moved their schedule to fit us in. Roy was a lovely person. The techs left the house even better than before. Our health issues have completely cleared up after 3days."

"I called Rogers wildlife because I had a raccoon the found it’s way into my ceiling in between my first floor and basement. They came over and told me that they couldn’t find where it was getting in. They thought it was just field mice. I told them that it couldn’t be because the sound was to big and I heard raccoon noises. Two weeks later I called them again when the raccoon ate a hole in my basement ceiling. They looked at it and said again there’s no way that a raccoon would get in there to put out mouse bait. So I did. NO NO NO don’t do that! The raccoon then put its foot through my ceiling… I saw it, so I called again and they were to busy to help me they didn’t believe it was a raccoon foot, maybe a mouse, maybe a opossum. They gave me a number to call. I called that person and he wouldn’t help me either. So I set my own trap and caught a raccoon. See the picture Rogers it’s a raccoon not a field mouse not a opossum not a squirrel. *edit: photo won’t upload. It’s a raccoon, if you STILL don’t believe me I’ll email it to you… I called Rogers again to come pick him up like they promised me they would if I caught one. They were to busy. Fast forward two days… an awful smell started happening… I called rogers they said that it was probably just a mouse and it will go away… I pleaded them for their help but guess what they were to busy. Long story short a full size raccoon got stuck in the space and died. No Rogers it wasn’t a female I caught and no Rogers it wasn’t babies. No the smell just didn’t go away. You told me if I put out poison that I wouldn’t have flies and maggots and smell. I had hundreds of flies and thousands of maggots raining down from my ceiling. I had to call a professional cleaning company… the company found 5 raccoon latrines the raccoons have made because months had gone by since I first called to get help. The raccoons chewed into my ducts, ruined drywall, etc … they have done over 15k dollars of damage to my dwelling, thousands I had to pay for the professional cleaners and loss of the mattresses, couch, chairs and everything else that can’t go in the washer. By the way most insurances do not cover animal damage. Call your insurance … you’ll find out I’m right. If Rogers would’ve listened to me when I first called months before my house wouldn’t be a biohazard, and destroyed. It’s been one of the worst experiences in my life because 4 different men who were their employees didn’t listen or believe me that this was happening. Roger’s Wildlife didn’t believe a single mother of a 22 month old, and because of that this mom is going through her worst nightmare and who will not be able to financially recover for a decade. Also this mom has to stay in a hotel for weeks until it’s safe for her kid to go home. The baby keeps asking for “home”. “No baby, I’m so sorry, we don’t have a home right now. No baby you can’t have wee bear. No sweetheart we can’t get your blanket. I don’t know when baby”. It’s just heartbreaking Edit:In response to the inaccurate response to my review Review Text: I cut a hole in my ceiling so that you could come to catch it. You told me that I had baby raccoons and I told you I gave the raccoon a shower and he showed me his gender. I asked you to look on my roof again and you denied me my request because yes it was hot. You continued to not believe in what I was saying and told me to put poison out. If I was able to catch one raccoon than why weren’t you able to help me? If you helped me earlier than the raccoon wouldn’t have gotten stuck. If you serviced my request in the first place I wouldn’t have had so much damage to my air ducts. The issue is you would not listen nor did you believe me. You also stated that you would come and look at the my home and apologize for ignoring me. You also stated to me that other wildlife companies in the area were sub par and preceded to tell me to trust you. I paid you for the work. As for the entry. It was in my roof and I’ll be more than happy to get you the photo where you obviously missed. So don’t blame it on me being in a condo. Pass the buck all you want your company gave me poor service and I’m paying dearly for it."

"Contractor was prompt and went straight to work!"

"This company is absolutely horrible with communication and customer service. For example, they would make an appointment and then not show up. You would get apologies and excuses but then they would not return phone calls. I waited over two weeks for a follow up call and then was told “well we stopped by last week and no one was home.” As if it’s my fault. No phone call was made to arrange a time to come by the home. I called this morning to give them one more chance and instead of apologizing I was given excuses. Extremely poor customer service. Also, the presenting issue was not addressed."