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"This was a very difficult job - the juniper I wanted removed was on a slope under large trees. Despite this, the juniper was completely removed, the area was completely rehabilitated with top soil and mulch, and grass was planted where fitting. The finished project was absolutely amazing! Neighbors have been very complimentary. I was also very impressed by this landscaper’s professionalism -I highly recommend him - he made a difficult job seem easy."

"Quick communication. Polite, prompt, fair, & skilled. I'm a business owner myself, and will hire them again."

"Missed several corner spots for some reason and did not just mow over a few scattered leaves? I suspect the REASON WHY we did not get "Star Treatment" it's all good though. 👍 I ain't scared. 1 star like you gave us. We don't rake bud. We just mow over them. Those leaves were barely there you could have just mowed over them instead of leaving our yard looking like we didn't just pay somebody."

"We very recently used Star City Handyman to install a fence around our back yard. We were extremely satisfied with the entire experience. From the time we called for a quote they were very responsive, up front on their timeline, and very reasonable on the prices. They completed the job with a quick turnaround time and did an excellent job. We are extremely satisfied with our experience, and we will certainly be using Star City Handyman for more of our home projects."

"The entire crew was very knowledgeable, professional, outgoing and efficient. I will be seeking repeat service from this business in the future due to the need of having more trees cut down. I highly recommend them if you should have a tree/stump need of any kind."

"Thomas and his crew actually were able to come in just a few days after coming to look over our project. Very knowledgeable and professional. Advised us of which trees would need to come down and how they would take care of them. They chipped all the smaller trees and branches and stacked up the ones to be used as firewood all in a designated area. His crew cleaned up and were very polite and professional. They did everything with safety and our structures in mind. I will use them again if and when needed."

"Went as scheduled, very safe work area, clean up was great. Price was fair and as quoted. Thomas is very professional. I will definitely use them again."

"Went very well :)"

"Beware of Dollman construction, also doing business as Essential Improvements in the Roanoke, Virginia area and beyond is a company to avoid. They employed somewhat dirty practices in my opinion and while it may not be the fault of Dollman himself, the guy I was dealing with was Tracy White, design consultant. Ironically, he's no longer with the company. If my situation had contributed to that, Dollman made the right choice in getting rid of him. While I have copious notes as to what happened here, for the sake of the review, and my fingertips, I'll do my best to keep this brief. I was looking to get a workout building built (16x20), concrete flooring, walls, lights, etc. Tracy guesstimated they could do it for within 65k while several of the others I had gotten quotes from were north of 80k. His confidence gave me confidence and that was my biggest mistake. He wrote up a very quick design contract/commitment where I had to provide a 5k deposit and if they came in above 65k, I'd get my money back if I didn't want to proceed. I signed it, this was my second mistake. The agreement I signed didn't have enough parameters written in, just that they had to deliver a workout room / building conceptual design for a project within a 65k budget. A couple of months went by and I had met with Tracy White and Jimmy Dollman once to go over the initial design, after my signoff the quote would be provided. Jimmy was unaware that we had this agreement and the budget was 65k and it was never brought up in our face to face meeting. We just discussed the design, changes I would want and some recommendations he had for me. Price was never brought up but the quote would be coming. Some weeks later Tracy asked if he could stop by with the quote and I of course was fine with it. He came over empty handed, I invited him in and he told me it was going to be 92k. I asked him why, he said that it would have been 65k base cost with no profits if they were to do it for themselves. The 92k was because of the distance between them and myself. I told him it was odd because he had confidence they could do it for 65k. He nodded and then said that he didn't want to tell me over the phone, text or email and he felt I deserved a face-to-face meeting. I reminded him of the agreement, he said he had it but took a picture anyway and said he'd talk to Jimmy about returning my 5k. Within that same week Tracy reached out and told me that he spoke to Jimmy and was told that they can do the project within 65k but obviously some things would change. I told him not to bother and just refund my 5k. He responded with things along the lines of "you can't expect us to work for you for months for free" and "the 92k was because of all the things I wanted". That's simply not true. This left me feeling gutted because at this point I didn't want to use them anymore and what would this design look like? No walls, lights, ceiling or roof? I had some options, but I wasn't going to chase it too hard, however the route I decided to take was to email Jimmy Dollman directly, take accountability for the mistakes I feel I made, mention that I felt Tracy didn't communicate openly or honestly with me, him and/or his team. There was some lapse in communication beyond me and my control. I proposed that he refund $2500 to me because I didn't want anything for free, however I still wanted the agreement to be upheld with honesty and integrity. Dollman never replied to my email but in a separate email communication with Tracy asking where this magical 65k quote and design was, he told me that he spoke to Jimmy and understood I wanted $2500 and then to terminate our relationship. I told him I still wanted that if they were agreeable. He said they were and I'd get the check within 2 weeks After 2 weeks I didn't get the check, I called Dollman, I spoke to someone else there, gave her the background and forwarded the emails. It was at that point I was told that Tracy was no longer with the company. That's a small victory. I had to followup again after Labor day weekend 2024 and they finally sent out the check, it's deposited in my account and while I'm not happy, I'm content. Beware of these dirty practices and keep your head on a swivel. Go with a company that doesn't require a design agreement. Get a detailed quote without that and go from there."