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"Reliable and enjoyable pair of hard workers. They hauled a half-dozen big brush piles to the grinder, cut trees, and ground wood. Mr. Pauly had an eye for a couple more trees that needed felling and improved the property by sawing them into large absences. Beforehand, he discussed plans and price with me. The terrain was irregular and a bit jungly."

"These folks are awesome! Responded within minutes after I requested a quote. Very kind, professional, and set up our first mow immediately. Price very reasonable and they were prompt and did exactly what we needed. Since we were out of town when the project was done, they sent pictures of our finished lawn - beautiful job! Billing was quick and painless, with a convenient online payment link. We look forward to continuing with Prime services for regular yard maintenance for as long as we own the property. Thank you so much!"

"Quick communication. Polite, prompt, fair, & skilled. I'm a business owner myself, and will hire them again."

"The entire crew was very knowledgeable, professional, outgoing and efficient. I will be seeking repeat service from this business in the future due to the need of having more trees cut down. I highly recommend them if you should have a tree/stump need of any kind."

"At first glance, the house looked great after it was cleaned. Came back a few days later to make sure everything was done correctly?. A lot of things were missed. No cabinets were wiped out or vacuumed. Exterior of fridge wasn?t touched at all, still had years worth of dust on the top. The inside of both the microwave and oven weren?t even touched. Those are just the major items? no need to list out everything here. The one thing that showed a night and day difference was the carpet but still that didn?t look amazing. I paid for a deep clean move out service and instead got a surface level clean you?d expect from a normal cleaning. Not satisfied at all as I?ll have to have someone else come fix what they didn?t do before a tenant can move in. Reached out to Carlos to discuss the issues but no response from him after payment was sent. Not sure how that is helpful with retaining customers but whatever. I?d give zero stars if I could."

"Travis and helpers have been the best handymen crew I've used in recent memory. His work is of the highest quality, he's right on time every day and works a full day if necessary, sometimes longer, his work is very reasonably priced, he uses the best materials, and, perhaps best of all, he's honest. He recently did a whole house painting for me, and it turned out to be an exceptional job. We agreed on one coat of paint overall, but in lots of places he put on 2 or 3 coats at no extra cost, we agreed on a limited, specifically identified amount of wood trim replacement, he replaced significantly more wood trim and didn't ask any extra. Lots of 2 story ladder work painting about 25 feet up and he didn't charge extra. He also replaced a wood deck for me and the quality of that work was outstanding. On top of all that he's easy to communicate with, respectful and courteous. As far as I'm concerned, he's the best!"

"Went very well :)"

"Beware of Dollman construction, also doing business as Essential Improvements in the Roanoke, Virginia area and beyond is a company to avoid. They employed somewhat dirty practices in my opinion and while it may not be the fault of Dollman himself, the guy I was dealing with was Tracy White, design consultant. Ironically, he's no longer with the company. If my situation had contributed to that, Dollman made the right choice in getting rid of him. While I have copious notes as to what happened here, for the sake of the review, and my fingertips, I'll do my best to keep this brief. I was looking to get a workout building built (16x20), concrete flooring, walls, lights, etc. Tracy guesstimated they could do it for within 65k while several of the others I had gotten quotes from were north of 80k. His confidence gave me confidence and that was my biggest mistake. He wrote up a very quick design contract/commitment where I had to provide a 5k deposit and if they came in above 65k, I'd get my money back if I didn't want to proceed. I signed it, this was my second mistake. The agreement I signed didn't have enough parameters written in, just that they had to deliver a workout room / building conceptual design for a project within a 65k budget. A couple of months went by and I had met with Tracy White and Jimmy Dollman once to go over the initial design, after my signoff the quote would be provided. Jimmy was unaware that we had this agreement and the budget was 65k and it was never brought up in our face to face meeting. We just discussed the design, changes I would want and some recommendations he had for me. Price was never brought up but the quote would be coming. Some weeks later Tracy asked if he could stop by with the quote and I of course was fine with it. He came over empty handed, I invited him in and he told me it was going to be 92k. I asked him why, he said that it would have been 65k base cost with no profits if they were to do it for themselves. The 92k was because of the distance between them and myself. I told him it was odd because he had confidence they could do it for 65k. He nodded and then said that he didn't want to tell me over the phone, text or email and he felt I deserved a face-to-face meeting. I reminded him of the agreement, he said he had it but took a picture anyway and said he'd talk to Jimmy about returning my 5k. Within that same week Tracy reached out and told me that he spoke to Jimmy and was told that they can do the project within 65k but obviously some things would change. I told him not to bother and just refund my 5k. He responded with things along the lines of "you can't expect us to work for you for months for free" and "the 92k was because of all the things I wanted". That's simply not true. This left me feeling gutted because at this point I didn't want to use them anymore and what would this design look like? No walls, lights, ceiling or roof? I had some options, but I wasn't going to chase it too hard, however the route I decided to take was to email Jimmy Dollman directly, take accountability for the mistakes I feel I made, mention that I felt Tracy didn't communicate openly or honestly with me, him and/or his team. There was some lapse in communication beyond me and my control. I proposed that he refund $2500 to me because I didn't want anything for free, however I still wanted the agreement to be upheld with honesty and integrity. Dollman never replied to my email but in a separate email communication with Tracy asking where this magical 65k quote and design was, he told me that he spoke to Jimmy and understood I wanted $2500 and then to terminate our relationship. I told him I still wanted that if they were agreeable. He said they were and I'd get the check within 2 weeks After 2 weeks I didn't get the check, I called Dollman, I spoke to someone else there, gave her the background and forwarded the emails. It was at that point I was told that Tracy was no longer with the company. That's a small victory. I had to followup again after Labor day weekend 2024 and they finally sent out the check, it's deposited in my account and while I'm not happy, I'm content. Beware of these dirty practices and keep your head on a swivel. Go with a company that doesn't require a design agreement. Get a detailed quote without that and go from there."