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"Bottom Line: This is the second time using Manor Works, although the first time for carpentry. I hired them based primarily on previous excellent work on external painting of home, including complicated faux painting. Unfortunately, for carpentry they suffered from a serious quality control problem, and I would not use them again in this capacity. Communication: Scheduling the initial estimate was easy and timely, while communications continued throughout the process. Scoping Work: This is probably the most important first step in any project and often either messed up or purposely inflated. I needed pre-painted crown molding installed in one room. We requested professional-level carpentry to absolutely minimize any gaps between molding joints, the ceiling, and the walls – essentially a caulkless project. With the various angles in the walls and ceiling, we knew some tricky detailed cuts were going to be required. Quality of work. Frankly, 75-80% of contractors fail here for three primary reasons: a horrible handoff of details from the estimator to the onsite project foreman, project foreman and/or workers making assumptions vice asking the customer, and lack of quality detailed work. All three seemed to have come into play on this project. I knew I had a problem when the contractor asked me for the caulk. Because some boards were cut short and some angles were imprecise, there was a good amount of misalignment between boards and serious gaps between the board and the wall. In the third image, the corner of the board is broken out, and the carpenter wrote on a portion of the finished wall. That wall was painted in a textured, two-tone, faux appearance that takes time and expertise. It's not a simple paint this spot touchup. Due to the dark color of the trim, some of the joint misalignments I could hide with detailed painting and very precise and limited caulking, but the areas where it was chipped out and some of the wall gaps , especially where you can look up and see the nails going through, had to be completely replaced - meaning new crown molding, sanding, priming, painting, cutting, and nailing — both time and money for me. I realize this work can be challenging when the walls are at various angles. It's meticulous and takes a great deal of patience and care. I do my own baseboard, shoe molding, and short runs of crown, so I know it could have been done better than this. A previous contractor recently did it better in our powder and mud room. Pricing: Price was the best of three highly ranked Angie’s List companies, but in this case, you really do get what you pay for. It was very disappointing"

"So impressed with Edwin and his team! Very professional, fast, communicative and flexible. I used them for one project and invited them back for another. Will absolutely be using them again!"

"I am sure it will go well, as Mr. Gutter received referral from you all and from my favorite realtor!"

"While we are generally satisfied with the fresh look of the newly painted surfaces, not much care was taken with the fence staining. The fence is old so we expected some uneven stain, but several interior borders were missed and there are boards with stain runs and drips which looks sloppy. In addition, paint dripped onto our siding when the back shutters were being painted, and wasn't cleaned off. Scraping and painting the iron railing on the front steps takes a lot of work, and we were going to do it ourselves, but were assured by Solution that they would do a thorough job with scraping, priming, and painting. However, within 5 months, the paint was already chipping off, and we're going to have to do it ourselves anyhow. We were less satisfied with the project management and communication from the company regarding the project. We got a quick estimate visit (we accepted the same day and provided paint and stain colors 2 days later) and assurance that we would be contacted with the start date within a few days. I emailed Solution after 3 weeks of no communication from them and was promptly given some date options, leaving me to wonder when we would have eventually been contacted. We scheduled date 2 weeks from then, and the workman showed up on the scheduled start date with no materials because he did not know the paint and stain colors, although we had provided them. When I provided the information again to the office, I was told they didn't work with the particular brand of stain I had chosen; they could have been up front with this and saved me an extra trip to Home Depot. To continue, the workman power washed the fence and then left without doing any prep work. To our minds, he could have started scraping the front railing, or gone and purchased the materials and got started on the priming. It turned into a longer job with less on-site workmen than I was told when asking questions during the estimate. The workmen also asked whether the wood under the deck needed stained, although it was stated on the estimate. We went with Solution Painting in part because of the good reviews that were posted for the company, but I don't think we would use them again."

"Had them come to do some interior painting for our home. Did get an estimate from another company and Pint the DMV was less by a significant margin. Unfortunately the week of our appointment there was heavy rain in the area which caused our project start date to move back 3 days however Steve let me know early in the week and I was able to accomodate without any issues. On the day of the project, they arrived on time. Their prepwork was perfect, no extra pain on the carpet or trim. We had them paint 3 bedrooms, kitchen, living, and family room (walls only) before we moved into a new home. End results looked great! They were even able to patch up a hole in the wall were the previous owners and run cables through. All in all, the wife and I were extremely happy with the end result. I anticipate calling them in spring for some more work (likely exterior/deck staining) and maybe another bedroom. Thank you."

"Exceptional company, unbeatable pricing, outstanding customer care, and prompt, efficient service."

"Good job and service"

"William responded to my request promlty with a detailed proposal and reasonable cost that we decided to work with him almost instantly. His cres worked diligently and have the job well done faster than expected and with high level of professionalism, and did not care going extra miles to ensure the quality of painting. We may continue to work with William and his team for other projects. -- Jin at Sterling, VA"

"Did a great job fair price and were very flexible."

"Luis and assistant were prompt and did an outstanding job washing both the deck and siding. I would highly recommend TrueDecks for both maintenance and refurbishing the deck. Customer service is excellent utilizing both email and text messaging to provide estimates and communicate scheduling and arrival times. I found this company's professionalism a step above most in this line of service. As a previous customer (Deck refurbishing) I also received a discount."