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"Beware of Dollman construction, also doing business as Essential Improvements in the Roanoke, Virginia area and beyond is a company to avoid. They employed somewhat dirty practices in my opinion and while it may not be the fault of Dollman himself, the guy I was dealing with was Tracy White, design consultant. Ironically, he's no longer with the company. If my situation had contributed to that, Dollman made the right choice in getting rid of him. While I have copious notes as to what happened here, for the sake of the review, and my fingertips, I'll do my best to keep this brief. I was looking to get a workout building built (16x20), concrete flooring, walls, lights, etc. Tracy guesstimated they could do it for within 65k while several of the others I had gotten quotes from were north of 80k. His confidence gave me confidence and that was my biggest mistake. He wrote up a very quick design contract/commitment where I had to provide a 5k deposit and if they came in above 65k, I'd get my money back if I didn't want to proceed. I signed it, this was my second mistake. The agreement I signed didn't have enough parameters written in, just that they had to deliver a workout room / building conceptual design for a project within a 65k budget. A couple of months went by and I had met with Tracy White and Jimmy Dollman once to go over the initial design, after my signoff the quote would be provided. Jimmy was unaware that we had this agreement and the budget was 65k and it was never brought up in our face to face meeting. We just discussed the design, changes I would want and some recommendations he had for me. Price was never brought up but the quote would be coming. Some weeks later Tracy asked if he could stop by with the quote and I of course was fine with it. He came over empty handed, I invited him in and he told me it was going to be 92k. I asked him why, he said that it would have been 65k base cost with no profits if they were to do it for themselves. The 92k was because of the distance between them and myself. I told him it was odd because he had confidence they could do it for 65k. He nodded and then said that he didn't want to tell me over the phone, text or email and he felt I deserved a face-to-face meeting. I reminded him of the agreement, he said he had it but took a picture anyway and said he'd talk to Jimmy about returning my 5k. Within that same week Tracy reached out and told me that he spoke to Jimmy and was told that they can do the project within 65k but obviously some things would change. I told him not to bother and just refund my 5k. He responded with things along the lines of "you can't expect us to work for you for months for free" and "the 92k was because of all the things I wanted". That's simply not true. This left me feeling gutted because at this point I didn't want to use them anymore and what would this design look like? No walls, lights, ceiling or roof? I had some options, but I wasn't going to chase it too hard, however the route I decided to take was to email Jimmy Dollman directly, take accountability for the mistakes I feel I made, mention that I felt Tracy didn't communicate openly or honestly with me, him and/or his team. There was some lapse in communication beyond me and my control. I proposed that he refund $2500 to me because I didn't want anything for free, however I still wanted the agreement to be upheld with honesty and integrity. Dollman never replied to my email but in a separate email communication with Tracy asking where this magical 65k quote and design was, he told me that he spoke to Jimmy and understood I wanted $2500 and then to terminate our relationship. I told him I still wanted that if they were agreeable. He said they were and I'd get the check within 2 weeks After 2 weeks I didn't get the check, I called Dollman, I spoke to someone else there, gave her the background and forwarded the emails. It was at that point I was told that Tracy was no longer with the company. That's a small victory. I had to followup again after Labor day weekend 2024 and they finally sent out the check, it's deposited in my account and while I'm not happy, I'm content. Beware of these dirty practices and keep your head on a swivel. Go with a company that doesn't require a design agreement. Get a detailed quote without that and go from there."

"I purchase a Front Entry door for $9600 5 years ago. It is a really nice-looking, full-fiberglass door with sidelights and a transom. this past winter, the lower corner of the door froze to the jamb and when we opened the door it ripped the corner of the door. This is an expensive door with a limited-lifteime warranty and the salesman touted that it would last 50 years or more. The door and sidelights slabs are warranted for life. The finish is warranted for 10 years. which is also fading in spots. Initially, Their customer service did not want to do anything about it so I filled a complaint with the BBB on a Friday. Wouldn't you know it, they called on Monday and said they would meet this Thursday about getting a solution figured out. Well it took about 4 weeks, but they finally got a "solution." They wanted to charge $1700 for a new slab or $200 to glue the corner back on and touch it up. I told them I would fix it myself and wash my hand with the matter and their company. Now because they responded to the BBB Complaint and took so long to get the "solution" the BBB closed my case satisfactorily. BUt don't be fooled. These guys are crooks. They are overpriced and provide lack-luster customer service. Do your future self a favor and find someone else to hire."

"He charged me over 1 thousand dollars to install a custom door that cost him about 3 or 4 hundred. He also installed an outdoor hose mount that may have cost him about $40 in materials. The job was priced as the above work plus half a house being sided in vinyl. He installed the door and charged me over a thousand dollars. I paid because I thought that was coming off of the total cost of the job. He took my check and never responded back to me. I finally used a another company to finish the job. That door install should have cost about $200 over the cost of the door. He charged me about $700. Avoid this guy. Plus when he left and went and bought a door knob. The door and jam did not line up....I had to drill out the jam more so the bolt would enter the jam."