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Installing a water softener could help reduce calcium buildup in your pool if your pool has high calcium hardness as a result of hard drinking water in your home. Pool softeners work by exchanging calcium and magnesium for sodium, so if you use softened water to top off your pool, it may help keep calcium hardness from rising over time. However, it won’t lower the calcium hardness of the water already in your pool and isn’t a practical way to control pool calcium levels. The average water softener installation cost is between $200 and $6,000.

Because it’s been through the water cycle, evaporating and becoming slightly acidic thanks to dissolved carbon dioxide in the atmosphere, rainwater tends to be naturally soft compared to groundwater, which has just been in contact with limestone. However, the natural hardness level of water always depends on where you are and other factors.

You should not use a water conditioner with a water softener because a water conditioner changes the chemistry of the water and causes the ion exchange in a softener to be ineffective. Choose a water softener if you have hard water or well water, and use a water conditioner if you need to remove certain contaminants.

If your water softener repair is fairly straightforward, like a simple filter replacement, then you can probably do it yourself with little risk. However, anything beyond a simple fix should be addressed by someone with extensive plumbing expertise to avoid costly water softener problems, like leaks. 

That said, even simple problems can be complicated to diagnose, particularly if your water softener is attached to a whole-house treatment system. So, unless you feel absolutely certain that the problem is an easy fix that you can take on yourself, it's probably best to hire a plumber to diagnose and fix the problem.