Get matched with top basement leak repair pros in Spanish Fork, UT

"I would like to preface this review with two things: 1. 5 star offers a discount on their work if you leave a good review, be weary of what you read on here. 2. We have had this company complete both a kitchen and a bath remodel. The issues I will bring up were consistent with both of these jobs. During both of our remodels, the biggest complaints I had were communication and quality. Two big components that a company should really pride themselves on if they cared about their customer base. Communication for our projects failed at almost every step of the way. The conversations had between us and the salesman were great, and then almost every single interaction that was not only had between us and the company but the company within themselves was comically poor. Some examples include: 1. Being told we would have a project manager come to our house prior to the project to check out our attic for structural questions (no one ever came before they started knocking down walls) 2. There were days workers would show up when we didn't know they were coming and not show up on days we were told they were supposed to be there. Not to mention the tile workers who had their truck parked outside our house from 8-5 but stayed in there late and left early to smoke. 3. Several unanswered/not returned calls and texts from the project managers. The only time the office reached out to tell us about something? When the bill was "due" even though our project wasn't complete yet. 4. Our salesman saying a project would take 3 weeks when in reality, it's been 3.5 months and there are still issues. 5. Anytime we asked the current workers what the plan was for the next day or really anything, they NEVER knew. They didn't know who was going to be working, they didn't know when, and they didn't know on what. 6. Several of the workers telling us point blank that their fellow workers screwed up and did things wrong. Good thing we caught it I guess? 7. Tile was about to be installed until I noticed it was not the right time, and the workers had no idea and they didn't know what tile they were actually supposed to put down or in what pattern. Then tile had to be ordered, delaying us even further. 8. The list goes on and on. It's as though no one in the company ever talks to each other, or their customer, and we're left trying to put the pieces together. Secondly, their quality of work is not worth what you pay, not even close. There has not been a single thing that they've done that we haven't had to ask them to fix or redo. This adds time to the project, financial strain on us as customers, and not to mention the stress of constantly acting as a project manager. We have had MAJOR things need to be redone (I'm talking walls needing to be taken apart and rebuilt, cabinet and ceiling painting, relocating outlets, and an ENTIRE SHOWER FLOOR), as well as other things (paint chipped walls, bad putty jobs, grout crumbling, paint splattered inside and outside the house and on and on) and all of it was because no one from their team cares enough to do it right the first time. The pictures I will include show *finished* products that they think are appropriate to leave as a job well done. Not only that, but just this last time when pointing out that the glass they had "special ordered" was actually measured wrong and therefore our shower door is crooked, I was told that my "OCD will just have to live with it." This company is not worth your time or effort. I would never recommend them to anyone."

"Mick at Signature Marble & Granite was marvelous. He was always available for any question, no matter how trivial. Mick always made us feel like we were important to the company and his priorities in customer service allowed us to trust him with no disappointments. This company was always on time and never left us waiting. When the work was being done, the professionals were up against a huge obstacle trying to work granite countertops around new cabinets that were crooked and installed with no regard by another company unaffiliated to Signature. Signature Marble & Granite managed to get it to work which was a miracle in itself. This company is simply magic. I would recommend Signature Marble & Granite to anyone in a heartbeat. From the best customer service I have ever experienced to product quality and genius workmanship, I can attest to the fact that this company has no flaws."

"Our home is over 25 years old and we were needing a combination of home renovations and a series of new work including new bedrooms, bathrooms, storage rooms and generally fixes around the house. Dan and his team were incredibly professional, adaptable to changes and quality driven. The projects varied significantly in scope and he assembled a team that was able to accomplish our request and exceed our expectations. We have already had neighbors look at his work and are interested in hiring Retrospect. Very personable."

"Great job and as expected, cracks were filled properly, steps and ways leveled."

"Verry well. Prompt, punctual and very professional."

"Quick and efficient work, and for a very good price."

"Seemed very nice on the phone but when I went to hire them I would of had to wait almost 6 to 8 weeks because they were totally booked out. So figured they must really have a great business just was sorry i couldn't wait."

"They work on time and good communication!"

"Terry & Brett do great work, and are very enjoyable to work with. I tend to be very " hands on" regarding home improvement projects on our house, from drawing the initial design to specifying detail finishes, trim and materials. Terry does a great job of incorporating all of this into his original, competitive quote, and then is very receptive to scope & design changes along the way, and is very fair about resulting change orders when required time & material inputs are the result of my new directions. Perhaps more than anything, I enjoy collaborating with Terry on the scope & design of the project, which I think results in a much better finished product than either he or I could come up with individually on our own. Brett has excellent input & ideas, also. If you are asking Sova & Sons to build you a deck, a garage, a hot tub platform or a Carport w/ Retaining wall, ask Terry to show you the work he did on our house!"