Get matched with top stone countertop pros in North Salt Lake, UT

"The Jay Hardscape team was efficient and did a great job installing my paver patio."

"I would like to preface this review with two things: 1. 5 star offers a discount on their work if you leave a good review, be weary of what you read on here. 2. We have had this company complete both a kitchen and a bath remodel. The issues I will bring up were consistent with both of these jobs. During both of our remodels, the biggest complaints I had were communication and quality. Two big components that a company should really pride themselves on if they cared about their customer base. Communication for our projects failed at almost every step of the way. The conversations had between us and the salesman were great, and then almost every single interaction that was not only had between us and the company but the company within themselves was comically poor. Some examples include: 1. Being told we would have a project manager come to our house prior to the project to check out our attic for structural questions (no one ever came before they started knocking down walls) 2. There were days workers would show up when we didn't know they were coming and not show up on days we were told they were supposed to be there. Not to mention the tile workers who had their truck parked outside our house from 8-5 but stayed in there late and left early to smoke. 3. Several unanswered/not returned calls and texts from the project managers. The only time the office reached out to tell us about something? When the bill was "due" even though our project wasn't complete yet. 4. Our salesman saying a project would take 3 weeks when in reality, it's been 3.5 months and there are still issues. 5. Anytime we asked the current workers what the plan was for the next day or really anything, they NEVER knew. They didn't know who was going to be working, they didn't know when, and they didn't know on what. 6. Several of the workers telling us point blank that their fellow workers screwed up and did things wrong. Good thing we caught it I guess? 7. Tile was about to be installed until I noticed it was not the right time, and the workers had no idea and they didn't know what tile they were actually supposed to put down or in what pattern. Then tile had to be ordered, delaying us even further. 8. The list goes on and on. It's as though no one in the company ever talks to each other, or their customer, and we're left trying to put the pieces together. Secondly, their quality of work is not worth what you pay, not even close. There has not been a single thing that they've done that we haven't had to ask them to fix or redo. This adds time to the project, financial strain on us as customers, and not to mention the stress of constantly acting as a project manager. We have had MAJOR things need to be redone (I'm talking walls needing to be taken apart and rebuilt, cabinet and ceiling painting, relocating outlets, and an ENTIRE SHOWER FLOOR), as well as other things (paint chipped walls, bad putty jobs, grout crumbling, paint splattered inside and outside the house and on and on) and all of it was because no one from their team cares enough to do it right the first time. The pictures I will include show *finished* products that they think are appropriate to leave as a job well done. Not only that, but just this last time when pointing out that the glass they had "special ordered" was actually measured wrong and therefore our shower door is crooked, I was told that my "OCD will just have to live with it." This company is not worth your time or effort. I would never recommend them to anyone."

"Terrible company. Never met deadlines provided so many excuses. Poor communication and response time on questions. Had to redo work multiple times. Already having warranty issues and they don’t respond. Would not recommend this company to my enemy."

"Get a more detailed explanation of the billing process. I would have it more broken down. Instead of here this is how much you owe. He used other contractors which I didn't know who was paid what."

"The remodel took 2 months to complete after I was told it would take 10 days. Delay after delay that was not explained and no communication unless i called them to complain about the delay. I can understand delays due to materials issues, but this company should communicate regularly with the client, especially if there are delays."

"Timeless Pools review Tom and Cindy did an amazing job with our backyard. We had an existing pool, so this was more complex than a new build. They were very willing to listen to our ideas but also made suggestions when their experience pointed them in a slightly different direction than we had initially envisioned. The planning phases were extremely fast, and they handled all the permitting with the city directly. We had their cell phone numbers and they kept us in the loop constantly during the entire process. During the initial faces, we selected coping and tile, and Tom was present to give us some guidance on cost and additional options. Once we started construction, everything was very transparent. They were willing to work around any scheduling issues we had and we got to know the workers that were at our site. Having consistent teams made my wife more comfortable as we had a number of days when she was alone with our two young kids, and seeing the same people Was reassuring We built during early 2023, and the massive rains made for a number of days where workers came and re-excavated from runoff or placed and removed tarps to prevent excessive erosion. This was all done with an eye on the weather and they were prepared for everything Mother Nature threw our way that winter. As we moved into finishing, they kept us informed of every step and the timing to expect. Once we filled the oool, they focused on the pool deck and made sure that every seam and joint was up to the standards. After a couple months of use, they re-connected with us and checked on any details we may have missed during the construction and finishing processes. I give their entire team an enthusiastic 5-stars. They probably won’t be the cheapest bid, but there were clear expectations and there were zero “extras” once we had all the materials selected. At no point did we feel like they were sneaky or trying to charge us for something unexpected. Our pool is beautiful, everything works exactly as expected and we have had endless compliments from everyone that has come to enjoy it. If you are looking to build or rebuild a pool, you should definitely contact Timeless Pools, you won’t be disappointed."

"Erick and his team did an amazing job transforming our weed-infested garden into beautiful, raised garden beds that will outlast us. They removed or transplanted the existing vegetation; dug, leveled, and compacted the foundation; precisely placed every paver, filled the boxes with fresh topsoil, and installed drip irrigation. They also put down fabric and gravel in the walkways and around our shed to complete the look and keep weeds down. I couldn't be happier! They were punctual, professional, fast, and very reasonably priced considering the scope of the job. We will definitely call them again for future projects and recommend them to family and friends."

"Jose Lopez was prompt to respond gave an estimate quickly provided a date and time his crew would arrive and completed the job in one day! Great work"