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"Went well. Will know more later"

"Project was delayed multiple times. Stated they will give a discount, they never did."

"Yes! I got a. Great experience . With this company"

"TLDR: We have Pure Protection cameras in my HOA community, they are not working, and as a board member I am unable to get the needed access to identify and request maintenance services let alone address several security instances in the last 2 months since I started trying to get access. Our residents do not feel safe, and I certainly do not feel reassured that our security is in good hands. Pure protection systems installed security cameras in our HOA community previously. I am a new board member as of summer 2023. I reached out in response to complaints that the cameras werenâ t working after an application update, the footage is foggy, and the cameras arenâ t placed where license plates can be viewed. My intent was to first get access and rule out any potential user errors before documenting our issues. I attempted to call 8/11/2023, and didnâ t get a connected until TJ Casterline returned from vacation 8/15/2023. When I spoke with him I described the situation on a phone call with Casterline, 8/11/2023, and let him know I would like to get access first and go from there before requesting additional services. I was directed to install the application (which I did on my desktop and android) and was told I would be given the credentials needed to access the feed. I did not receive these credentials and called him back the next day. I was told he would send the credentials â againâ and the call was ended. I never received the needed credentials and have not been able to get connected with him since. I've called him several times for two months, in response to active security concerns in our community, and have left multiple voicemails outlining the reason for my calls. I have been told by previous board members that it is not uncommon to have difficulty getting a timely response. I find this disturbing for a security measure. In desperation after another incident, I attempted to call every possible extension on their switchboard. I got in touch with a monitoring company that is third party and they couldnâ t help me. After another try I was able to get in contact with a Pure Protection Customer Service agent, Matt, 8/24/2023. I was told the account holder; our president would need to authorize access for the rest of the Board. Which she did in an email to him, 8/25/2023, and I never heard back. I reached out again to the rep 9/1/2023 and got no response. After yet another security incident, 9/26/2023, I attempted to call and leave a message for TJ Casterline yet again and emailed their public contact email 9/27/2023 requesting a response by end of day 9/28/2023 and still have not heard back. Entrusting our community's safety and security to a company is significant. I'm extremely disappointed in this customer service as it demonstrates a disrespect of this trust."

"Great work done! Tanner was nice and friendly, he did a great job installing my security cameras!!"

"Paramount Pros ended up doing a good job on new gutters, painting wood soffit & fascia, and trim around sliding patio doors. However, they no-showed the first two times I had them scheduled without calling, and took more than a month to complete a fairly simple job, probably because they were waiting on a supplier. I would know for sure if they were better communicators. I had to call and ask questions. I also had to have them come back a couple of times to finish jobs correctly. In the pick two dilemma - price, speed, or quality - they're good for price and quality if you are patient and diligent about following up. If you need it done fast and right the first time, find someone else and be prepared to pay a higher price."

"From the moment I embarked on the challenging journey of remodeling my home in anticipation of our new family member, Aaron at Sapphire stood out as a beacon of professionalism, integrity, and unparalleled skill. My initial interaction with Aaron was not only informative but also incredibly reassuring. He presented himself with honesty and a commitment to fairness in pricing that immediately set a positive tone for our project. What truly sets Aaron apart is his willingness to work with unique designs and ideas. His open-minded approach and keen eye for detail helped bring my unusual design concept to life, far exceeding my expectations. The craftsmanship displayed in Aaron's work is nothing short of amazing, reflecting a high level of expertise and dedication to excellence. Moreover, Aaron's network of subcontractors deserves equal praise. Each one mirrored his professionalism and skill, contributing to a seamless and efficient project execution. It's clear Aaron only works with individuals who share his commitment to quality and customer satisfaction. Choosing Aaron for this remodel was undoubtedly the best decision. The project was completed within a tight timeline and budget, a testament to Aaron's impeccable planning and management skills. His ability to navigate the complexities of a remodel while ensuring everything is done to the highest standard is remarkable. Beyond the technical aspects, Aaron's communication and customer service were exemplary. He made sure I was informed and comfortable with each step of the process, transforming what could have been a stressful experience into an exciting and enjoyable journey. In summary, if you're contemplating a remodel or embarking on a house build, I cannot recommend Aaron at Sapphire highly enough. His blend of honesty, fair pricing, exceptional craftsmanship, and project management prowess guarantees a rewarding and satisfying outcome. I look forward to hiring Aaron for any future projects, confident in his ability to deliver outstanding results. Thank you, Aaron, for making our dream home a reality. Your work has not only added immense value to our property but has also created a beautiful, functional space that our growing family will enjoy for years to come."