Get matched with top generator install pros in West University Place, TX

"I paid for a maintenance contract w these people then called them for repair work. They misdiagnosed the problem three times then left the battery and parts of my very expensive standby generator out on the ground and in the weather. Then they admitted they were not even authorized to do warranty work on a cooler generator. Now with my maintenance contract, and my money, they have not contracted out the work, will not return my calls, my texts or my emails"

"Ok. Let me start off by saying that Daniel, an electrician for Southwinds Electric, came to provide a service for American Home Shield, my home warranty, on Tuesday. I had two ceiling fans that needed to be replaced. For my ceiling fan in my office space upstairs, he was quick and efficient. He did a good job. For my ceiling fan on my 20 ft. ceiling, he said that home warranty doesn't cover access. He said I would need to provide access for my 20 ft ceiling to change the broken ceiling fan. He said that he had a customer who built a scaffold for him, and then he came in and replaced the fan. He said if I could build a scaffold, he'd come out and change the fan. I asked him if this would be a different service call since this was a service call for both fans, and he really didn’t fix both fans. He assured me that it would not be a different call and no extra charge. So, I scheduled a reservation for a 20 ft scaffold at Lowes and called and scheduled Daniel with Southwinds Electric to come back out for the ceiling fan replacement on Friday. NOTE: Daniel knew what the job would entail upon his return. He did not ask for anything except for a scaffold. Now, many people are asking me why I had to build a scaffold in the first place. Everyone I’ve told this story to (including other electric companies) is saying that if the electric company couldn’t provide the access…at whatever the charge…then they should have refused the job. Everyone is saying that I didn’t deserve what Daniel and Southwinds Electric did to me. And before I continue with this story, let me just say that Daniel has a son who plays football in high school. Daniel told me that the game started at 4:30 PM and he wouldn’t miss it for the world. So, Daniel definitely already had plans on getting off early on Friday afternoon. Ok. Moving on with the review. I will be honest and say that the customer who was returning the 20 ft scaffold I needed from Lowes was running late returning scaffold. They were an hour late fulfilling my reservation. That put me behind building scaffold. However, I was able to rent a truck from Lowes, get the scaffold loaded and was home by 10:30 AM. My appointment with Southwinds Electric was between 11 AM and 1 PM. When Daniel arrived at 11:00 AM, I was shocked because I was waiting for a phone call. I would have just got him to come later in the day. He said he sent a text. I checked, and he did send a text at 10:41 AM, which I didn’t get because I was trying to build the scaffold and did not realize a text came through. He asked if I was ready, but I told him that I wasn’t done building the scaffold. He volunteered to come back after lunch, which gave me plenty of time. I finished building the scaffold to the ceiling ALL BY MYSELF! I had no one to help me. And this was WAY OUT OF MY COMFORT ZONE! But, Daniel said he needed a scaffold to the ceiling, so I built it. After looking at the ceiling fan that was replaced in my office, I decided I wanted to purchase a different ceiling fan for my living room. I wanted a ceiling fan that was more similar to the old, broken one. When I called, the lady at the office told me that she would call Daniel and ask him. He called me back and told me, “Yes. You can buy your own fan, and since you already built the scaffold, you can call another company to come out. They'll replace your fan, and American Home Shield will reimburse you for the fan and for the labor.” He said, "I think customers said the check takes like 2 weeks to come in." Sooooo... at this point, it was clear that he was definitely trying not to complete the job. But time was passing, and the scaffold and truck rental were costing me more and more by the hour. I was like, “No...let's just get this done.” He said he had a couple of other stops to make and he'd be back. Well...I told him...I rented this truck, and I built this scaffold. This fan is getting changed today. So, then he tells me, "It (the scaffold) needs to be all the way to the ceiling. I stand 5’ 11”, and I need to be able to get to the ceiling. I can’t put a ladder up there. That’s not safe. Did you get up there?” I said, "Dude! It's as high as it can go. I did get up there more than once. And yes, you can reach the ceiling.” Well, he shared that he has fallen before and got hurt real bad. I did empathize and sympathize. And I truly feel bad for him. However, he came to replace my fan. He knew what the job entailed. He asked for a scaffold. I got him one and built it myself at my own expense. He sent me a text at about 3:11 PM that he was on his way. He arrived at about 3:41 PM. Let me remind you that his son’s game is at 4:30 PM. Ok. Sooo...he gets started and then tells me I need a 3/4" downrod. He had already said we could probably use the old one. But the old one was 1/2”. So, then he says, "Well we could put the fan up to the ceiling. But the fan wouldn’t serve much of a purpose then." I said, "Lowes is like 5 minutes away. I can run and get a new downrod.” I thought about getting it when I bought the fan, but again, I’m not the electrician doing the job. I didn’t know what materials he would need. It wasn’t like he gave me a list. In his defense, he did say that I would more than likely need a 3/4” downrod. But had he said to definitely purchase it, I would have. He knew the job he was getting into since Tuesday, but he didn’t purchase anything or request for me to purchase anything for Friday…only a scaffold. When leaving Lowes with the 72” downrod, he calls and tells me that the wiring on the new ceiling fan is only 36”. I’m like...Ok. And? Can't you splice the old 72" wires with the new fan wires? He said he didn't have his splicer, and he'd have to come back. Now...what electrician doesn't carry a splicer and some electric tape? He asked me to get a 36" downrod. I was like that'll only be half of the way where the original fan was. I told him that I would look for a ceiling fan with 72” wires if he couldn’t use the old wiring on the old fan. He smacked his lips and hung up on me. He called me back and said, "I don't have time to wait around. I'm leaving." I said, "I just got the 36" downrod. I'm on my way back now." He said, "I'm already in my vehicle. I'm leaving. I don't have time to wait around. These things should be here and ready for me to install. My son's game is at 4:30, and I gotta go. I already came back to do this job. These jobs don't pay enough to deal with this." Wellllllll...if I knew what I needed...like if he gave me a list...especially since he had already come out the first time and knew the job he was coming back to, I could've had everything ready. I'M NOT THE ELECTRICIAN HERE!!! So, basically, he took my old fan down, placed the fan blades on my new fan...on the wrong side by the way, and left everything there in a mess. I didn’t argue with him. I told him, “Ok. Ok, Sir. Thank you. Have a good afternoon. Thank you.” He wanted to keep explaining. But at this point, he had already made up his mind to leave. So, I didn’t argue with him. I let him leave. At this point, I didn’t know what else to do. It’s almost 5 PM on a Friday. Surely, no one is going to come out to this mess at this time. So...I was stuck with a rented scaffold that I built all the way to the ceiling all by myself, a truck rental, a hole in my ceiling, and a mess on my living room floor. I called a couple of places in desperation to clear my living room of this 20 ft scaffold and the mess with the old fan and the new fan that Daniel left behind. I was looking at the scaffold and thinking, “Lord, I know you didn’t let me build this in vain. I rested my head on the scaffold, and I rested my faith and the fate of this situation in God’s hands.” THANK GOD for Crystal and Gerardo Garza of Double G Electric who worked after hours, and Gerardo came to help me out!!!! Crystal requested the pictures from me. I sent her pictures of the scaffold, the old fan, the new fan, the hole in the ceiling…THE BIG MESS Daniel left behind. Gerardo gave me a quote and came out. Gerardo came to the house and left because I didn"

"Dude was running late, then never showed, and never even inquired to reschedule. Bummer."

"Would most definitely NOT recommend Daniel Hawley. He worked on our a/c while we were out of town and not even 6 months later it broke and is costing us more than the initial install to repair not including the leaking that's happened due to the condensation issues from the ducts on our new ceilings. He did the duct work without even discussing it with us which was not done correctly and then he stopped responding to our calls and messages. They also left our attic a complete mess with trash and things strewn about. Left 2 holes in our ceiling, as well as a gouge on our wall."