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Yes, carpets should be replaced after a house fire or significant smoke damage, even if they appear undamaged. Smoke, soot, particulates, and chemicals can penetrate deep into the carpet fibers and padding, making complete removal a complicated and time-consuming process. If water was used to extinguish the fire, it can also soak through the carpet and padding, creating a risk of mold and mildew growth. Due to these challenges and potential health risks, replacing the carpet is the safest and most effective solution.

If the installer is unwilling to fix the problems and you’re not interested in seeking remediation, you could hide a visually unpleasant floor. This will only work if the floor is structurally sound and the only issue you have is the way it looks. The easiest way to do this is to use large area rugs. You can also paint the floor, although that’s a labor-intensive job if you want to go the DIY route.

No, thick carpet padding isn’t necessarily better than thinner padding. The appropriate padding thickness will depend on the type of carpet and the amount of foot traffic in the area. 

For example, thick padding works well in low-traffic areas, like bedrooms, where you have soft and plush carpeting. However, thick carpet padding can damage low-pile carpet, which is used in the busiest parts of your home (like hallways and entryways). For that reason, it’s best to use thinner, heavier padding underneath carpet in high-traffic areas.

The best underlayment for carpet on concrete is a sponge rubber underlayment. This type of carpet padding is durable enough to endure wear and tear on hard concrete yet soft enough to provide comfort underfoot. It also creates insulation from sound and temperature, providing warmth despite the concrete’s cold surface.