Get matched with top pool and spa technicians in Sweetwater, TX

"Legacy Plumbing is fantastic. I have used them periodically with great results over several years. Recently I called on a weekend to schedule someone to come out for a rather puzzling issue. The scheduler not only got me scheduled, but took the time to speak to the operations manager about the issue on Monday and then called me back to avoid me wasting money. The operations manager then talked with me for awhile about the issue, again to avoid my wasting money. I have rarely had a company show this level of professionalism and customer care. Absolutely top notch."

"They (EBP) are not members of the BBB, and they apparently got so many bad reviews on Yelp that EBP remains an "unclaimed" business. Had I done this research, I would not have hired EBP. Having said that, I will say that before there were any real challenges, things went well and I gave EBP 2 glowing, 5 star reviews on Angi. I had a friendly and warm business relationship with the pool cleaners also. I found all the staff to be friendly and professional. They kept my pool clean and running smoothly. I must say, however, that even early on that I noticed something a bit odd at times about Mr. Belflower when he and I spoke on the phone. Maybe had I paid more attention to that, I would have realized that this quirk, this psychological rigidity I noticed, might be an indication of a more serious issue. I DID, in fact, later come to find out that Mr. Belflower seems to have difficulties distinguishing what is personal from what is business. The problems began when he failed to send out any email or text or phone "blasts" on the weekend (Friday/Saturday) prior to the predicted power outages and blizzard conditions coming in late Sunday night/early Monday morning February 20th-21st, 2021. Indeed, he failed to send out an email blast until the THURSDAY after the storm hit during the prior weekend and the predicted power outages began in the wee hours of Monday morning! Other companies did send out email blasts to their customers a full 72 hours PRIOR to the first power outages that began around 1am-2am Monday morning. This gave their customers a heads up about steps they might consider taking and what they might expect. After the storm, despite having gotten no heads ups from Mr. Belflower or his staff, before or during the blizzard/power failures, I continued to have EBP do inspection, cleaning, and repair work, paying over $3,200.00 in the first month after the storm in ADDITION to regular weekly pool cleaning....cleaning which, he raised the prices on, not just for new customers, but for ALL customers, including his long time, loyal, senior citizen customers. Nearly all of my pool equipment, essentially, was destroyed. He thought that I should be willing to pay him, upfront, to replace between 6K and 15K worth of destroyed or damaged pool equipment, PLUS, pay his new, higher, weekly cleaning rate of an extra $20 per month. At first, he seemed willing to work out a payment arrangement with me which I would eventually (within 2-7 months) pay for in full. (I would have, of course, continued the weekly pool cleanings, which cost between $196.00 and $246.00 per month, depending upon how many weeks are in the month.) I also offered to pay in monthly installments of between $50-$150 until which time I would pay the remaining balance of between $1,000-$1,850, or whatever the repairs came to within reason. As more and more problems occurred and it became more and more clear that essentially, I would need to basically "start over" with new pool equipment, my discussions with Mr. Belflower became contentious. Rather than looking at the big picture and realizing the value in keeping a long time customer happy, he became personally vindictive and rigid and unwilling to see the good business approach to resolving the conflict, instead, trying to bill me for every nickel and dime he could squeeze out of me, taking no responsibility for any of the problems, and accusing me of falsehoods. I had been an excellent customer for years...at least 3-4 years....and he began treating me as though I was somehow his personal "enemy". He was unwilling to bend at all which, at least for the past half century that I have been doing business, is not a sign of a good business man. Again, this has to do with the rigidity of mindset I noticed in him early on but unwisely chose to overlook. Later, after EBP and I parted ways, I found proof that both he and his staff made mistakes on invoices, mistakes that cost me time and aggravation, and that they made false and misleading statements about whether my pool heater could be repaired (less than $300) or if it was totally destroyed ($3,600.00) by the blizzard/ERCOT debacle in February 2021. I have learned that if there is a bit of odd behavior on the part of a business owner early on, do not ignore it! It could be an indicator of serious potential business conflicts down the road. If you can, hire a new company, or, at the very least, do some research on places such as Angi, the BBB, Yelp, Google reviews, and even court records. If things in the world weather-wise and power-wise are not unusual but are as expected, EBP will do a fine job. But, once a challenge presents itself, all EBP cares about is their profits. Their slogan, "Worry free pool service for busy people" is a misnomer. Instead, they should say, "We will keep your pool clean but you, the owner, should have the equivalent of a Ph.D. in pool mechanics, technology, plumbing, and engineering", because when challenges occur, EBP and its owner, Brian Belflower, will take no responsibility." (I copied and pasted this from another review site, but, here it is.)"

"Starfish Pools has consistently demonstrated unparalleled excellence in pool services. Their unwavering commitment to customer satisfaction is evident in their prompt responses, whether rain or shine. I have entrusted them with my pool needs for years, and their expertise shines through in tackling everything from replacements to repairs and meticulous maintenance. I confidently recommend Starfish Pools to anyone seeking unparalleled professionalism and top-tier service in the pool industry."

"Recently completed a pool renovation with Puryear and we can't be more pleased with the result. The process started with the initial bid. This process was simple and easy. John was straight forward and trustworthy. His suggestions for our renovation was a welcome communication. Everything he recommended was right on point and we agreed. Other companies were asked to bid and received, the bids were confusing and contained many "what if's". This was not acceptable to us. John's bid was competitive and easy to understand. Renovation began fairly quickly after his bid was accepted, frankly faster than we had imagined. The entire process from pool draining to, new coping, new tile and new plaster went smoothly with constant communication from John. The quality of the work is exceptional and our pool looks good as new. We look forward to a great summer. If anyone would ask I would highly recommend Puryear and specifically their renovation superintendent, John, to anyone. Thanks Puryear."

"Great. No wrinkles in the liner."

"I had a five year old booster pump that stopped working. I called A&M Pool Service assuming it would have to be replaced. The technician, Dylan, showed up and found a loose electrical connection. He quickly repaired the connection saving me HUNDREDS of dollars! He could have replaced the pump and I would've never known or questioned him. This is an honest company with honest employees. My name is Fred Turner. I'm a life long resident of Ellis County. "

"The technician got the new pump installed without any problems. The new pump works perfectly. Very professional service. Don't hesitate to hire them."

"Brandon has been taking care of our pool for over 2 years. He’s the only pool guy that cleans and knows how to fix the equipment too and doesn’t contract out the work to make it more expensive. That’s why I left so many others. They were way too costly. He’s a nice guy and supports his family with the business. I recommend him."

"Joel the owner is always available to answers questions. His team is awesome and always on time. You will do not be disappointed my having them as you pool maintenance company ."

"I hired Terry Miller at LUXOR Pool to resurface my pool in December 2020. LUXOR gave me the highest bid but their reviews were good and I wanted the best quality and didn't mind paying a bit more to get it. Unfortunately, I was disappointed at the very beginning of the job as LUXOR drained our pool but left the new pump running dry for at least 3 days while we were out of town. Not a great start but humans make mistakes so maybe things will get better. LUXOR gave us middle of the road quality at the highest bid. Their attention to detail was not up to par. There were a handful of issues -- one example being the wall fittings aren't installed flush with the surface and are sticking out from the side of the pool. It's disappointing to say the least. Terry Miller promised that they'd fix all these issues but it's been 8 months and numerous calls have gone unreturned so I'm guessing he wasn't exactly telling the truth. Or, giving them the benefit of the doubt, maybe they're just really slow with customer service. LUXOR Pool might do a good job cleaning your filters and traps but I wouldn't trust them with much more than that."