Get matched with top central vacuum installation pros in Rio Grande, TX

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"They got our unit working great! Patrick was extremely helpful and knowledgeable!!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I paid the $50 service fee for initial call. I asked about installing a reverse osmosis and water system. I was told I would be provided a written estimate. I never received a written estimate. I was verbally quoted over $900 to install the RO. I was told the softener system would require cutting into my bedroom wall and cost over $3000. I got my RO installed for $250 and the water softener system for $450. The service technician was Angel. I would highly recommend not to use this company."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Terrible. On multiple occasions, services calls resulted in estimates for major component replacement (ie. furnace or coil) while under warranty. The warranty was essentially nullified in the estimate due to the estimated labor cost. In 2014, service experts found a crack in one of my furnace heat exchanger and recommended a new furnace. I directly contacted the manufacturer for part replacement and sought several independent bids for labor on the replacement and was able to significantly reduce the cost. I had to do all of the legwork. Service Experts was only interested in selling a new furnace. In 2018, a coil installed by service experts in 2014 developed a leak. The coil was covered by a 5 year warranty. I was hesitant to even call service experts, based on my previous experience, but I thought I'd give them one more shot due to the warranty. I explained my concerns while scheduling the appointment and was assured that I would not be charged a service fee for warranty work. The technician arrived and visually inspected the unit for less than a minute and retreated to his vehicle. He returned with a recommendation to replace the coil, sighting labor costs (same as last time). I was quoted a price for a new coil, nullifying any potential benefit from the warranty. He went as far as to say that maybe my attic was too hot, causing the crack. I was then charged a service fee for the 60 second visual inspection and estimate for a new coil. I was denied any attempt to speak with a service manager."

"Landmark Uses Disreputable Contractors ? AZA Repair & Brenovations HVAC Are the Worst Landmark sent AZA Repair for my refrigerator, and they left it worse than before?still not working, scorch marks from a blowtorch, copper lines sticking out, tools and oil left behind, and no receipt. Then Landmark sent Brenovations HVAC for an AC motor replacement, and that turned into exposed wires, bolts hitting fan blades, missing parts, and complete disregard for safety near my kids? play area. Both companies were unprofessional, negligent, and refused accountability. Landmark?s use of these contractors makes me seriously question the value of having a home warranty at all."