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"Customer service was great. Mr. Robert was very Professional. "

"I can't recommend this business, because my experience with them was incredibly inefficient, and they were not transparent about their pricing. Some number of months ago, I called Ace Handyman San Antonio to set up services. I had a list of everything I needed done, and Samantha, the office manager, requested that I add photos so that they could understand the scope of the work. I gladly complied. Samantha let me know that it would likely take two separate trips, and she scheduled me with Stephen, a craftsman who I had worked with before, who I knew to do good work. Instead, on the day of my service, she sent out Mike and Rogelio. Mike, the part owner of the business, asked to review my list again, which I shared with him. He let me know that he thought they could knock out "a good majority" of the items that day and left to buy the supplies for my project. For forty-five minutes, Rogelio worked on my home. He added a screw to my back door, leveled two curtain rods that had been hung crookedly, and adjusted the hang of my sliding laundry room door to stay on the tracks. This work took forty-five minutes, which I verified using my Nest camera to track time from the moment he entered my home to the moment he left. Rogelio, however, billed me for three hours. After calling Ace, this was brought down to one and a half, but I'm still unsure about why I'm being billed for double time. At that point, Rogelio left my property and nobody let me know when they would return (despite their supplies being left in my home). After multiple phone calls to determine what was going on, we rescheduled Rogelio to come another day. He came at his scheduled time and let us know that that time didn't work for him anymore, and he wanted to come back another time. He came the next day, but without the materials that had been agreed upon. So he did what he could. He filled holes from paintings throughout our home, adjusted the remaining curtain rods, and fixed our door to close more smoothly. This took two hours, which I was billed for at three hours. At the end of two hours, he told me the remaining work would take one hour, and left for the day. I was charged trip fees for both of these days. The Boerne office called me to schedule the remaining work and Irma (who is an absolute treasure) let me know that Rogelio's quote was incorrect, and she would estimate a half day for the tasks remaining--these tasks were to pressure wash the garage, remove hard water stains from two inches on one window, change the locks on my front door, and paint over the existing places that Rogelio had previously spackled. We did find a few holes that had been missed, and when the handyman, Eric, came out the next time, he spackled over those as well. He offered to go to Lowe's to pick up door stops as well, and install them, so we added that to the list. A younger man came with Eric to "assist," despite my original quote of a half day of one man's labor for $104 / hour. However, Eric spent the majority of his time in my home teaching the young man how to do his job. The young man charged $68 per hour, but did not know how to pressure wash or install a lock, and Eric's time on the clock was largely spent teaching him how to do his job correctly. Additionally, as mentioned, Eric went to Lowe's for supplies. I later found out that Ace bills supplies at 1.5x as a markup. However, I paid the men a trip fee, and the hourly rate for the time they went to the store--I'm confused as to why there is also a supply markup. Finally, along with the cost of materials, for this day, I was charged for more than eleven hours of total labor. To paint over some picture frame holes, clean the bottom half of one window, pressure wash a mostly clean garage and driveway, and change a lock. Worst of all, the work was not done to completion. We tried to calmly and politely have a conversation with Mike Berringer, the part owner and general manager, but he could not have cared less."

"I had to get an electrician out to a rental house over a weekend. Called several places and got only 2 responses, one of which was Bell. He was on site within 2 hours, replaced the bus bars and breakers in an external load center WITHOUT selling a relocation of the load center. Got my tenants back up and going within a few hours. Addressed a grounding issue at the same time for safety. Will call Bell Electric again FIRST for additional work as they responded quickly and professionally."