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"This experience has been a nightmare of frustration. Gilbert from G&I Appliance Repair contacted me on 4/20 about repairing our refrigerator. I explained to him the refrigerator is slightly cool but not cold enough, and the freezer just cold enough to keep ice from fully melting, but will not freeze anything solid. He advised it was a compressor problem without going to my home to do a diagnostic look over. I told him I had tested the fans and the compressor, and they were working. The problem was they were not blowing cold. He insisted it was a compressor problem, and advised me he was an expert and to trust him. He came to my home on 5/1 and replaced the compressor, said it was fixed but it would take a few hours to cool. He charged me $603 and left. I messaged him that same night and told him the refrigerator was still not working. He came back the next day and worked on it, told me it was now working but to wait another 24 hours for it to start cooling again. I once again brought up the fact that the old compressor was working fine and it appears he fixed something that was not broken, and the actual problem is something besides the compressor. He assured me it was the compressor, that he had fixed it and it was now working. On 5/2 the refrigerator was still not cooling effectively and was functioning exactly as it had been when I initially requested a repair. The freezer would not freeze all the way and refrigerator would hardly cool. I called Gilbert and told him neither the freezer or fridge were cold enough, and he asked if I had used a thermometer to gauge the temperature. When I told him “no,” he questioned how I could possibly know it was not cold enough. The curdled milk and fruit flies flying around it are a strong signal that it isn’t cold. Even still, I don’t need to know exactly how much someone weighs to tell of if they are fat. Gilbert offered to come back out and diagnose the problem, but I had already paid $603 dollars for a needless compressor repair. Gilbert now thinks the actual problem might be with the 3-way valve, but he is not certain and he wanted to come back to my house. I asked him why he replaced a fully-functioning compressor if the problem was elsewhere, for which he cannot provide an answer. I told him I wanted a refund, and even went so far as to pay him for a diagnostic fee, which is generous considering he never came out to diagnose the problem in the first place, and he still does not know why it is not cooling. Gilbert suggested I was trying to scam him and was lying about the refrigerator not working just so I could get a refund. He refuses to refund me. I’ve used Angi for several repair needs, and this is the first one with whom I’ve had a bad experience. It’s been awful to say the least. Pathetic, to say the most."

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"I only had a small job to connect refrigeration lines on a new mini split. Freeman advised me by phone and showed up quickly when the unit was ready. He seemed to be knowledgeable and thorough in his work."

"Manny was friendly, knowledgeable and efficient. He got our AC running again quickly and for a reasonable price! We will definitely be using his services again when they are needed, 10/10!"

"Excellent. Would hire again. Very professional. Very personable. Able to problem solve."

"It went well , they are very professional, on time, no problem with the service"