G&I Appliances Repairs

This experience has been a nightmare of frustration. Gilbert from G&I Appliance Repair contacted me on 4/20 about repairing our refrigerator. I explained to him the refrigerator is slightly cool but not cold enough, and the freezer just cold enough to keep ice from fully melting, but will not freeze anything solid. He advised it was a compressor problem without going to my home to do a diagnostic look over. I told him I had tested the fans and the compressor, and they were working. The problem was they were not blowing cold. He insisted it was a compressor problem, and advised me he was an expert and to trust him. He came to my home on 5/1 and replaced the compressor, said it was fixed but it would take a few hours to cool. He charged me $603 and left. I messaged him that same night and told him the refrigerator was still not working. He came back the next day and worked on it, told me it was now working but to wait another 24 hours for it to start cooling again. I once again brought up the fact that the old compressor was working fine and it appears he fixed something that was not broken, and the actual problem is something besides the compressor. He assured me it was the compressor, that he had fixed it and it was now working. On 5/2 the refrigerator was still not cooling effectively and was functioning exactly as it had been when I initially requested a repair. The freezer would not freeze all the way and refrigerator would hardly cool. I called Gilbert and told him neither the freezer or fridge were cold enough, and he asked if I had used a thermometer to gauge the temperature. When I told him “no,” he questioned how I could possibly know it was not cold enough. The curdled milk and fruit flies flying around it are a strong signal that it isn’t cold. Even still, I don’t need to know exactly how much someone weighs to tell of if they are fat. Gilbert offered to come back out and diagnose the problem, but I had already paid $603 dollars for a needless compressor repair. Gilbert now thinks the actual problem might be with the 3-way valve, but he is not certain and he wanted to come back to my house. I asked him why he replaced a fully-functioning compressor if the problem was elsewhere, for which he cannot provide an answer. I told him I wanted a refund, and even went so far as to pay him for a diagnostic fee, which is generous considering he never came out to diagnose the problem in the first place, and he still does not know why it is not cooling. Gilbert suggested I was trying to scam him and was lying about the refrigerator not working just so I could get a refund. He refuses to refund me. I’ve used Angi for several repair needs, and this is the first one with whom I’ve had a bad experience. It’s been awful to say the least. Pathetic, to say the most.

On Friday morning, I consulted Angi's List for what I thought was a local (New Braunfels, TX) appliance repair company and got two names. I contacted G&I Appliance and they responded. I gave them the information about my refrigerator (brand, model #, etc.) and the problem I was having with the freezer. They sent an estimate which I approved. Gilbert arrived late the same day to perform the repair. He replaced the compressor, did a lot of soldering, tested the gauges, etc. He could not get the computer to update but said the it must have updated on its own. He said to call him in a couple of days if the freezer was not working. On Monday, I texted him that the refrigerator was not freezing. He said he would come out on Tuesday because he was having car trouble. I requested that he come early and he agreed. On Tuesday at about 2:00pm, he texted that he couldn't come because he had no means of transportation. Once again, he said it would be tomorrow. I insisted that he come early. No response. On Wednesday, both my husband and I called early in the day, to which no response was received. I called Angi and started a case on him and his company. I was about to send the complaint when I received a text that he would be coming out that afternoon. I stopped typing and decided to give him a chance to complete the job satisfactorily. He arrived about 3:30 on Wednesday afternoon. He removed the back and found that the compressor was running loudly and was very hot; he said 200 degrees. He also stated that the gauge, tube (whatever it is) to the freezer was set way too high (I know I didn't set it) and that was causing the compressor to overheat. He was able to get the compressor to cool down and started checking the gauges. At one point my husband checked the model number on the new compressor. It was not the number that the appliance store said would fit our model refrigerator, so do we don't know if this one really fits our refrigerator. For the remainder of time here, he was running around to the freezer and checking the temperature with a handheld thermometer. He would announce, "Its gone down a degree or two." Then it would go up again. The freezer temperature never got under 44 degrees. At one point, he asked if we had a charger cord for his (supposedly) updating device to update the computer on our refrigerator. My husband found one, plugged the device in, but Gilbert never used it. When I asked about the update, he said it didn't need it. He finally left after about an hour and a half. After he left last night, I texted him and asked what was the next step if the freezer didn't start up. No response. Today, Thursday morning the freezer is not working and the refrigerator is not cooling efficiently. Everything in the refrigerator is barely cool. Obviously, Gilbert doesn't know how to repair my appliance.

Gilbert was able to diagnose the problem with our washing machine just by listening to it. He quickly identified the issue and ordered the part. After installing the replacement part, it was discovered another adjacent part was worn and damaged, which was ordered and installed later the same day. In addition to the washer repairs, Gilbert did a detailed cleaning and maintenance of our dryer. He is methodical, thorough, and seems genuinely concerned with ensuring the customer is satisfied. Highly recommended.

Great company to work with and highly recommend. They were able to diagnose and fix the problem same day. Very transparent and good communication.

Gilbert was great from beginning to the end! Communication was very good!

Good service and communication from Gilbert, the technician who fixed the refrigerator

Oven door was reassemble. Very professional and gave me a same day appointment.

Great 👍 well done job.

Gilbert was great. He arrived within the window he said he would. He quickly diagnosed the problem and fixed it. I would highly recommend Gilbert for your appliance repairs.

Professional Fast service

I'm very disappointed with there work. Showed up smelling like marijuana! Couldn't diagnose issue and said they would return the next day, but never showed up! Tried twice to schedule a follow-up but was ignored both times!

Gilbert came out on a Sunday on short notice after I asked for his help. He had all the technical tools needed for the job and immediately identified the problem after some troubleshooting. He was actually fixing what a previous technician I had let go could not fix. Gilbert was a lifesaver and very professional!

It went great! Gilbert fixed my fridge. I highly recommend his services!!

I’m very satisfied with the fridge repair. I highly recommend their service!!

Very Well, no BS and no surprises. Offered a fix solution that totally worked and was reasonably priced!

Gilbert with G&I Appliance Repair was prompt in his correspondence with us prior to the repairs. He showed up as promised, correctly diagnosed the problem with our dryer, repaired in on the spot, and did not over charge. He gave a detailed invoice. He was polite, courteous, and very professional. Cleaned up after himself! We are impressed and will hire him again for future major appliance repairs.

Everything went great, from scheduling to repair to payment.

Very diligent work. Professional and honest

I am pleased with the repairs.

Gilbert did an excellent job identifying the problem and making the necessary correction. He also updated the firmware bringing the dishwasher up to date.

Super! Came in and diagnosis was provided quickly. There was zero mess and the appliance is working beautifully! Would hire again in a minute!

Gilbert with G&I Appliance did a great job; he was knowledgeable about the problem, fixed it fast and was informed throughout and the repair process.

Long process to identify the problem, but Gilbert stayed with it, and we will know by tonight if the ice maker is functioning correctly. Gilbert has knowledge and experience working on all appliances.

Gilbert was able to diagnose and repair our washing machine in a timely manner. We would most definitely recommend G&I!

Gilbert did a great job fixing my dishwasher and explaining to me what went wrong to make it stop working. The original installer from Lowe’s never securely screwed in my dishwasher, causing the hose line to kink and stop working properly. He was very efficient and timely with the repair. I will most definitely use his services again. I highly recommend him.