Scoop Le Poop Pet Waste Removal Service

"Good Morning [member name removed], Wow! now that's a lot of poop. We had no idea you weighed it. Thank you for your review and your write up on how we responded as a company. We truly believe in the Good Ol' days- when a handshake was the contract and the job was done with care and quality customer service. We have been in business now for 14 years and survive because of our waste specialist understanding our concept and customers ( Dogs included). [member name removed].....Thank you and we want you to know your satisfaction is guaranteed or your POOP (Money) back."

"[Member name removed], Scoop Le Poop's waste specialist would like to thank you for your time in giving us an A rating. Our waste specialist's are the front lines of Scoop Le Poops services in combating the waste wars in your back yard. Being reliable ( rain, freeze or sunshine), professionals and most importantly getting to play with the dogs as they greet us with a bark and tail wag makes the job more meaningful. We have relayed your comments to our staff and appreciate your support in our small business."

"[member name removed], Thank you for your A rating you have given us. We hope this helps Angieslist customers make a good decision in the future with selecting a quality customer oriented company. We will continue to doooo our best to find them cat mounds and dog waste. Have a great weekend and once again...THANK YOU for taking your valuable time to give us your rating."

"[removed member name], Thank you for your constructive comments. We appreciate all feed back and make sure we can grow from it every year. We do our best as a small business to offer competitive rates. Although we are not the least expensive in the business, you genuinely get what you pay for at Scoop le Poop. We are the most experience eco-friendly pooper scoopers in Texas and truly love our job. We would love to have you as a customer. If you ever need us again for a one-time cleaning give us a call. Thank you again for your patronage."

"[member name removed], Thank you for your kind words and appreciation of our service provided to you and your dogs ( Family). We can't thank you enough for taking time out of your busy day to provide unbiased information to the community. We love ALL of our customers as one big dog pack. Welcome to the eco-friendly family."

"It is with great pleasure, I respond to your comments on Scoop Le Poop's service. It takes time and commitment to go out of your way and give a write up on our business. We are thankful for your efforts and support in our service. Although we are not perfect, we strive to keep our customers fully satisfied. One of our customer service secrets is having a POOP Ninja ( Nelson). Our Ninja ( pet waste technician) will come and clean your back yard without you knowing we were there. [member name removed] again thank you for the ratings and we hope you can relax and let us do the dirty work."

"[member name removed], we can't thank you enough for taking the time and effort to give us such a nice write up. Customer’s honest comments and experience of our service is what keeps us motivated to continue providing such a service. Thank you."

"In response to this uncalled for rating of a "D" we feel that Angieslist management get involved. We received a call yesterday from the members in regards to acquiring our service for their yard on a weekly basis. I explained our service and policies as we always do to potential customers. During the explanation of service, it was apparent that the member was upset due to another pet waste removal company not taking the pet waste off property. She just wanted to know how much and what days we would come out without the details of what our service includes. As they were both on speaker phone, the husband interjected and asked if we could call every time before we come out AND a specific time. This was explained because he has a abused aggressive dog that needed to be put up before we entered the back yard. As I explained to them both, we appreciate the safety it provides for us. We have no problem working with dogs in the back as the greetings we get are often better then us humans. We CANNOT service your property at a specific time of day nor can we call you or every customer before we come to their homes. If we call and you don’t answer, yet we are already on our way, what then? Yes, we have to pay for the cost of the fuel and time. We can service you on the day you requested, but if we get another customer that is closer where we start service on our route it would prevent us from committing to the time and quality service we strive daily to provide to our loyal customers. The members, We don’t deserve your hurtful comment to our service and reputation just because we can’t call contacts you at a specific time you want our service to be there. There are other companies you could have check out and moved on. We have NEVER had an issue with someone slandering our name and service because of our policies in which we have the rights to. In response to this uncalled for rating of a "D" we feel that Angieslist management get involved. We received a call yesterday from the members in regards to acquiring our service for their yard on a weekly basis. I explained our service and policies as we always do to potential customers. During the explanation of service, it was apparent that the member was upset due to another pet waste removal company not taking the pet waste off property. She just wanted to know how much and what days we would come out without the details of what our service includes. As they were both on speaker phone, the husband interjected and asked if we could call every time before we come out AND a specific time. This was explained because he has a abused aggressive dog that needed to be put up before we entered the back yard. As I explained to them both, we appreciate the safety it provides for us. We have no problem working with dogs in the back as the greetings we get are often better then us humans. We CANNOT service your property at a specific time of day nor can we call you or every customer before we come to their homes. If we call and you don’t answer, yet we are already on our way, what then? Yes, we have to pay for the cost of the fuel and time. We can service you on the day you requested, but if we get another customer that is closer where we start service on our route it would prevent us from committing to the time and quality service we strive daily to provide to our loyal customers. The members, We don’t deserve your hurtful comment to our service and reputation just because we can’t call contacts you at a specific time you want our service to be there. There are other companies you could have check out and moved on. We have NEVER had an issue with someone slandering our name and service because of our policies in which we have the rights to."

"We have tried to contact this customer with no results due to call back number not in service. Our drivers always take notes of customers’ requests and our experience with them. Our notes state, we called the customers home and mother answered letting us know that her son works at night and would return our phone call. We did not receive a call back nor any complaint from customers concerns. Scoop le Poop strive to give a fair price for a the quality of service we provide. Our company has had research done on our eco-friendly disinfectant and deodorizer to maintain the smell and bacteria build up in our customer’s back yards with great success. Please note our disinfectant is not a up sell it is genuine necessity for back yards that need real disinfecting and deodorizing. We hope that all who read this will take in consideration; we do our best to keep it clean."

"Hello Member, Thank you for your comments and refferals this past year. We hope to continue the detailed work our company provides along with (pooper scooper) warm smile. We love all your adopted dogs and because our company sponsor/supports many animal shelters.....its good to know people like you are saving lives. Again thank you- without our customers support, Scoop le Poop would not be able to help out the homeless/abused animal shelters."

"Member!!!!!!! Thank you so much for your trust in our service. As you know we are animal lovers and will always look out for any signs of health problems in stool ,cuts,or dogs in general. We not only keep your yard clean, we look after dogs,house,and owners. It was great to see you at the Fido Fit run with your dogs. Hope to see them run 10k lol. Thank you Fran."

"Members- Scoop le Poop would like to thank you for your support and comments made to Angieslist. Funny how your dog hides his poop like cats doo. First dog that we know that has manners and covers his poop. It was a pleasure to service your yard and meet such a nice family."

"Member- Thank you for your comments on our service. Although we dont service the Humble area- I'm glad we could help out with a one-time cleaning for your party that night. Thanks for the call back again to service your yard and if you need anymore in the future for one-time cleaning , please feel free to contact us. We hope to grow into your area soon to provide weekly service. Your comments and trust in our service is what we work for. Thanks!"

"AWWWW THANK YOU Member!!!! You have been a great customer and remember when you first got your dog. Thank you for your comment and support during these hard times. It is with your comments and word of mouth we can grow. Scoop le Poops employees are trained to give respect and quality customer service for both dog and owners. We hope to continue service for many years to come."

"Member- Thank you very much for your comments and rating Scoop le Poop. We as a consumer experience BAD customer service most of the time. I cant tell you how many times a week- I dont get what I paid for in service and products. with this in mind, I then apply the upmost quality service to all our customers. We want you to be satisfied and know you recieved your moneys worth. Again thank you for taking time out to rate us."

"Hello Member!!!! Thank you for being the FIRST to reccomend us to Angieslist. This has been a great way to get feed back on our service. This is a big asset to our company as we are small business and work hard to build a great reputation. Its been great servicing your yard along with playing ball with your dogs. Thank you for your trust in our company and hope to continue service for years to come."