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"New 2-story deck missed the mark across code, Trex guidelines, and aesthetics. Poor planning. Won't make it right. We lost 5 figures on a 2-man crew that lacks longevity with owner. Hire inspectors before paying final invoice. FYI “Custom Deck and Fence Austin” also has poor reviews on multiple sites noting owner Todd Louis Ratajik of "Good Day Baked Energy Snacks" (Forfeited Existence). Sites now name “Cesar” as owner. Negative reviews disappeared. AFFD has pending lawsuits with Travis County Courts. Unknown AFFD subcontractor alarmingly used my name and address in another client’s lawsuit w**! Standard: Visual consistency. AFFD: Mismatched railing. Todd’s words: "It's the same railing but pinched." (A contractor’s FB review notes lack of materials to properly complete jobs.) Std: Concrete pad supports stairs. AFFD: Stair stringers hover in air, failing to land on concrete. Todd blatantly texted that stringers would step out (not down) from deck. I refuted the abnormality. Top step was cut off; stringers don’t reach concrete. Instead of extending pad or redoing stringers, an ugly post was set. Std: Stairs treads w/o gaps. No overhangs. AFFD: Stringer cuts forgot stairs' fascia; treads weren’t 11+”. Gaps added to meet code -> stair noses >1.25", ie trip hazards. FYI Use rise-to-run guidelines. Std: 42” deck railings. 34-38” stair railings ABOVE boards. AFFD: 44” deck railings. Didn’t supply 34” stair railings; boards grossly notched to lower height, which start at 44”! Std: Posts sit on existing FINISHED concrete pads. (LOL) AFFD: Post had no contact with pad (after removing makeshift shams to hide the blunder) ie ZERO deck weight on ground. Todd asked if this was okay [to not deal with]. Post not corrected at start. Rough concrete poured atop pad to meet post. Ew. Std: 16" oc MAX joist spacing (Trex specs). AFFD: 7 of 13 spacings are >16". No blocking. Add 1 or 2 joists = ~15.5" or 14" spacings. Todd said his ways are “affordable” and “economical”. Eek. Best: Competitor contracts: "12-in joist spacings", "blocking", “glulam beam”. Std: Trex Cocktail Rail Kit (full-width support, hidden fasteners). AFFD: 5.5" wavy floor boards nailed to 1" rail. Visible screws, rough shavings, corner gaps, no support eg 2x4s to flatten board. No countersunk screws and putty to hide nails. Std: Professional aesthetics. AFFD: Not spraying railing cuts = RUST. No continuity in stairs fascia to meet deck edge. Silver bolts on black railings. Posts unequal distance from deck edges. Cedar’s shorter lifespan requires staining / maintenance < Trex’s composite fascia. Std: Disclosure of unforeseen issues. Protocols. Loyal crews. AFFD: Crew wasted a day plotting makeshift repairs after causing roof damage. Licensed roofer was furious about erroneously-cut flashing. Roofers returned after crew again made damaging cuts where told not to. Zero acknowledgement from Todd. AFFD: Crew noted holes in house’s ceiling after removing joist nails. No repairmen references. Not-our-problem mentality. AFFD: 15+ days by 2 tired guys: the hire + his actual neighbor. Ditto to reviewer compelled to supervise. Days start late, end after 7pm. My neighbors had 5 deck builders who left by 6pm still jolly. AFFD: Non-recyclables in recycling bin. Concrete and stinky liquid in trash bin. Cigarette butts, nails, and construction debris across yard. AFFD: Crew won’t tell owner about gray areas and errors in judgments. One unsure if he'd get paid wth. Std: Professionalism. AFFD: No final walkthroughs. Owner ignores items in emails. Condescending; when I climbed a ladder re an issue (that I called a roofer to fix), Todd muttered that I was “an inspector, eh”. Instead of talking measurements, Todd’s retort was “I’m the owner of a deck company”, as if titles alone grant proficiency. Labor is hired out, crew turnover is high. Workmanship depends on whoever is outsourced, who aren’t deck builders so much as guys who "have built decks before". Expect no corrections on what Todd Ratajik deems as "good enough"."

"Fantastic work! It was a quality job well done, and it exceeded my expectations. I would highly recommend PicturePerfect."

"I entered into an agreement with Adam to install an irrigation system and sod at my home. We agreed to a lump sum for both jobs, with me paying his requested amount for the irrigation system and the remainder to be paid when the sod was installed. The irrigation system was installed and that work paid for, but the morning that the sod work was scheduled to be done, I received a text from Adam saying that he was cancelling the work because he had thought about it and decided that I was not paying him enough for the work. It seems to me like Adam agreed to sod installation (which was a good price) to win my business for the irrigation system (which was market price). This is bad business and a bad way to treat people, especially customers."

"The service was phenomenal from start to finish. They finished on a timely manner with deadlines. Accommodated order and revisions. They also did a barbecue island for us underneath like an outdoor kitchen. Very easy to work with and communication was superb. And the project manager showed up every day to check in and make sure everything is going smooth and answer our questions and he is very transparent,. He address all our questions and concerns. I highly recommend them for future projects and for future customer."

"These guys are great. Did quality work for a reasonable price, and were able to start right away."

"First off, WE cannot thank Chris and team enough for the level of work they put into our yard! It was a difference maker! The level of customer service these guys deliver is really special. There are many "like" companies, and they all have their busy schedules and skills, but Chris and Neptune just stood out well above everyone else. It started with the quote. He arrived on time and prepared, and had the quote done the next day. Once we scheduled the job he was on time and managed the job personally. Our job was quite complicated to include water pressure issues, and we could not be happier with the completed project! You just don't expect this level of customer service from companies like this, at least we didn't, and what a refreshing surprise to know that company's like Chris' DO exist. The old addadge that customer service matters is so important, because "word of mouth" advertizing can be so powerful. Chris can count on us to share our story! We appreciate the pride these guys put into their work. Thank you Neptune!"

"The results were amazing! We are already working on another, larger project with Wes at Outdoor Designs and wouldn’t work with anyone else."

"Everything went great from a call from Chris and a very fast response to come out. He did he measurements and got back with a design plan. Once we agreed he started when he said and completed the project as said. Made a few small changes along the way and I understood there would be a change or order fee but it was worth it. His vision in a plan with what I had just talked about I wanted was spot on. Yes I would and will hire him again. Another decision helper for me was that he is a veteran and that is big when it comes down to looking at estimates."

"After spending $40k+ on a complete irrigation system, landscaping (grass and plants) and hardscape we ask Sean to come back to finish the project and add some additional irrigation. He came by as promised, took notes on what we wanted, which was minor compared to the work he had already done, and said he would get back to us. Never heard from him again. He has NEVER followed-up on the original job to ensure everything was working. Some of the plants he installed died, he said he would take of that. Never heard from him again. This was not the first time we used this company, but I would never recommend them or would I ever hire this company again. E-mailed several times early on to find out what was happening, NO response ever. Very disappointed in a company we thought was reliable and trustworthy."

"It went grandly! The guys showed up on time and started right in working. Misael then showed up after picking up other items for the project and hopped onto the tractor to start the grading. Along the way he would ask me if I liked what he was doing and we would discuss to make changes along the way. Together it was grand! Joan and I are happy! I would urge you to hire G Lawnscapes."