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"This review is going to be a little long winded so bare with me. I will rate the different stages of my experience with universal windows so to be fair to each department I had to deal with. First off I want to rate the experience I had when I initially reached out for a quote. I would give them overall 5 stars. I filled out the request on their website and within 24 hours they reached out to me asking what my project was and set up an appointment. Overall very easy and quick to handle. The appointment: overall I would again give 5 stars. We discussed which windows I would like to replace and what type I would like to replace them with. The sales guy had a great demonstration of their windows and even brought samples with him so that I could choose my color. He even saved me some money by showing me one window that other companies said I needed tempered glass I actually didnt. They even came in cheaper then all of the other window companies I had called out to get quotes from. I was told it would be around 16ish weeks for the windows to arrive and they arrived in 16 weeks exactly. The install: The overall install was about a 3.5 to 4 star experience. I was told it should take only one day, but to plan for 2 just in case. The install did take 2 days. The guys worked as hard as they could with the excessive heat we had over the summer. It was a 2 man crew for my install. They are contacted out by the company to do the work. We have an issue with our front window, but overall everything else works fine. Issues: We have a large window in our kitchen that was not installed per the contract. We were told they would have to cut out about 3 inches of our window on the inside and that they would replace all the wood around the outside of the window, but they do not paint. They did not cut out any part of the kitchen window, and only replaced the rotten wood once I pulled out my contract and showed them what they were supposed to do. They had to run to the hardware store to purchase some wood to replace the rotted pieces. The window screen was not cut properly so one slight blow will knock it right out. Here is where the big issue is, we spoke to Scott the owner multiple times. He said they will have to order a new screen and come and install it from the sounds of it. However this was months ago now and have not heard anything from them. I even emailed Scott before hand and expressed my disappointment in their follow up communication. Scott called me right away and apologized and explained that because it's just a screen and it's so hot outside and I wont be opening my windows it is a lower priority. I told him that I understood that, however, he should have communicated that to us the first time I reached out about this issue. A little communication goes a long way. Scott agreed, and apologized. After that phone call I have not heard ANYTHING from him or the company, I don't even think our new screen has been ordered yet. I am deeply disappointed in this company, feel as thought they did the good ole bait an switch. Oh we got the windows installed, got our money, and we don't care to fix our mess ups. The reasoning for my 1 star review is that I gave them multiple chances to fix their error, and fix their lack of communication and they don't seem to care since they did their "job." I hope that they read this and reach out to me and let me know when the right screen can be installed, because, now it is open window season, and I want to be able to open them whenever I please. By the way you can tell my kitchen window is off because it sticks and is really hard to open to let the breeze in. I hope they fix that issue as well. I am sad to have to write such a review because I had such high expectations for this company. The beginning was great, however, its gone so bad since then."

"There is never any doubt that Talbert Construction will do a good job. They are prompt, knowledgeable, and accurate with very reasonable prices. We will call them every time."

"Rich Services sent Jacob out to install GFCI's for inspection report. They recently installed an HVAC unit & they did a great job, I hired them to do the electrical work. I would not hesitate to hire them for any other needs in the future - the technician was very professional & cleaned up after finishing the job. Not to mention, Anne - she is the office manager & takes care of all paperwork in a very timely fashion!"

"Would never recommend or use this company again. Do not use. Ordered one color to match and they installed a different color and will not fix. Told me to paint it. Horrible customer relations. Also installers left broken glass inside and out."

"They will lie and trick you every step of the way to get as much money from you as possible. After my roof was finished shingles blew off and they had to come back and fix it, a few days later same shingles blew up and I had to place bricks on the roof to keep them from coming off completely. Never got a copy of any invoice or contract until today when they threatened to file a lien against my house because they had not received the entire amount. Do not recommend using them and if Mark comes to your house run him off, he’s a crook"

"Excellent work. Good crews. Worked very hard and got the job done quickly and on time. Did what they said they would do, when they said they would do it."