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"Terrible, I’ve been left with an incomplete and messy remodel. Not just messy (which it is) in the sense of dirty but messy I’m caulking, backsplash, texturing and more! As stated above also didn’t clean up my job. Just walked off with no final walkthrough or anyone cleaning up the job site. There’s some kinda cement on my tile floor and behind my sink and I have no idea how to clean up on my quartz.dust everywhere. Said cleaning crew coming twice, no shows. Texture spray on my floor. My transition strips that were supposed to be glued down but they moved everywhere and now the clue is visible and on my very nice wood floors also now has sharp edges my granddaughter can walk over. Again don’t know how to get off glue off without damaging the wood. I fired them. And After I fired them they begged to come make it right... they didn’t and I won’t mention names but they know who. And please don’t let them tell you you’ll get a full crew because it’s a lie. Too much to type Jason called me basically in tears about 5 days ago saying the company had to close but I still see the website and he asked how he could make it right. I told him flat out you can give me the funds back for the parts not completeld so I can hire someone to come fix it and after that he never contacted me again no matter how I tried to reach him. I had them paint and repair my exterior before the interior I had to follow workers around because no communication and they had no idea what was supposed to be done. But I blew that off when Jason came to quote i gave another chance I told him to spell out on work on work order, so I thought great he did then they spent 3 weeks trying to put my kitchen sink in! Final words don’t use them they do not have it together And if they have gone outta business then that’s for the best but if so why are the listed here still? Over 22,000 on the interior Waste of time waste of all my remodel funds This was my dream remodel after almost 10 years of living here always wanted to do it and they ruined it Paint was good by J&B cylinder removal good That’s it"

"I had a very positive experience with NRG during the sales process: the people I spoke to were knowledgeable, easy to talk to, and quick to follow up with answers to my questions. That changed as soon as we signed the contract and paid our deposit. Communication became sporadic at best, with each step of the process taking much longer--in some cases many months longer--than what I was told during the sales process. To be fair, there were external factors that contributed to the delays. Our project involves installing new roofing, and apparently several roofing contractors are still backed up after the winter storms in early 2023. But that doesn't explain or excuse the near-total lack of communication or the apparent lack of interest in moving our project forward. It has consistently been a struggle to get even the most basic details from NRG, and I've had to follow up every few weeks just to see if anyone is still working on our project. I can't speak to the quality of their work because no work has been done, or even scheduled, more than seven months after signing. I strongly recommend against working with NRG."

"I thought I was getting and air condition and heater for 8,500.00 I purchase this in 2016 and will be paying this until 2027. They give you options on how to pay, but they will force charge your account double with fees and multiple other fees , if late. Even if you arent late and have talk with them, they will charge several fees that you cant understand. The statement is very hard to understand. The interest rate is 17.99 on the remaining balance principle.. So you always pay more in interest than monthly payment. Their bookkeepers couldn't even explain the fees.Iv even had one of their reps to come and fix something on it. Took hours to repair. Its a debt that I regret but I am a 70 year old woman living in hot Houston."