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"When a water leak drenched our house, we were concerned. But PuroClean of Allen eased our minds. They made the water clean-up quick and easy. They arrived fast, assessed what we needed and they handled it. Their techs were super knowledgeable, prompt and answered all of our questions with a smile. They did everything they could to minimize the damage, like it was their own house. They took pride in their work, and they cared about what we were going through. We will recommend PuroClean of Allen to all of our family and friends. When you’re dealing with water damage, you need someone you can trust, and that’s PuroClean. To the owner, Gerry, and the entire team, thank you for doing such a great job!"

"Great contractor management company"

"Ross Air Conditioning and Heating is amazing. They took care of my problem quickly at a critical time. Our capacitor was blown due to some power fluctuations and it cause our AC to stop blowing. My wife was recovering from surgery and I am a disabled veteran so I needed help immediately. I called and spoke to Jane. She was super friendly and encouraging. She sent Jesse out the next day. Jesse assessed the problem and repaired it immediately. He explained the problem and evalutaed the rest of the system. He was courteous, clean, and professional while even extending a veteran discount. A few hours later, I called the office with some questions about the service. Jane and Beau were professional and courteous in helping me understand the situation. They were patient and helpful. I will use their services for every future AC and heating need."

"They gave me the answers I needed in a timely manner."

"Do not use this company. We bought a fixer upper and got taken advantage of by this company. They charged $5000 for: repair the drain pipe from the toilet upstairs, fix 3 leaks (bathroom shower, both bathroom sinks), install/move the washer dryer to inside from the garage, and add the water heater pan drain pipe that was missing. Detailed list of issues: -water heater drain pipe was put on the outside of the house because "it's more expensive and difficult to go through the walls" (half of which were already open and we have since opened the rest of them anyway) We ended up paying a handyman to replace the pipe Harvey West installed and put it inside the walls so it's not an eyesore. This took the handyman about an hour. -Not sure if they did this, but they definitely should have mentioned it when they saw it if they weren't the ones who did it because they were working right there. We found a flexible stainless steel hose connecting the copper pipe under our sink where they had repaired a leak. Our friend (a general contractor) let us know that that is improper for anything that is pressurized inside of walls and would cause many issues. So we had to replace that. -Our washer dryer lines were done using PEX piping. They placed these flexible pipes RIGHT in front of/on the single access hole for the attic, so we have to make sure to move them and step over them when we enter our only attic space that we can use for storage. -We are now replacing the entire toilet drain line because most of it is cast iron and would just rust through soon enough anyway. A good plumber/handyman will tell you this kind of thing when you have a bunch of walls open. -$$$ Everyone that we've talked to since we hired this company has scoffed at the price. And I have to agree. The quality of work that was done in comparison with the price that we paid (we didn't know better at the time) is pitiful. There was some spots where we were supposed to call them back to put the finishes in. I do not trust them enough to call them again to simply reattach the sink to the pipes. -The master plumber kept going to his shop for like 45 minutes at a time (it's only about 8 minutes drive from our house) several times a day while the people he seemed to have hired for the day did most of the work. -They did not clean up before they left and they left blue pipe glue on the tile and walls in the bathroom. Summary: Save your money. Call a handyman or literally any other plumber. *I'll try to add pictures later when I find them so you can see the work I'm talking about."

"Everything went well. Communication was great and the work was excellent and timely."

"In August 2022, after hearing about DFW Improved on a home improvement radio show, we entered into two contracts with them for a roof replacement and interior water damage repair. These contracts were based on insurance-approved scopes following the 2021 ice storm. DFW Improved began the roof replacement project first. Following the replacement, the roof continued to leak due to their failure to replace the flashings. Despite corresponding work items in the insurance scope (confirmed later by the insurance adjuster's email), the DFW Improved salesperson insisted that flashing was not part of the roof. He threatened legal action if further payment was not made. Prior to this, they presented two identical model shingles as choices, which their own roof subcontractor on-site disclosed. Upon our inquiry via email, instead of addressing the issue, the salesperson accused us of defaming their company. Furthermore, they quoted $900 for a non-existent siding hole and estimated $25,000 for a bookcase, which their own designer valued at $6,000 to $7,000. While the roof leaking issue was still unresolved, DFW Improved began interior work. Instead of submitting the agreed supplement request as agreed, they skipped necessary steps to cut water-damaged drywall. To prevent wasted effort, we instructed workers to stop. The salesperson responded, stating that workers would not proceed with any work not approved by insurance. However, he emailed the insurance company claiming that the work had already been completed, causing significant confusion for us. During the halt period, we sent out numerous issues such as broken air pipes, cracked roof rafters, missing insulation, roof holes, missing felt paper, and a leaking roof. However, we received no response other than prevaricate explanations and demanding for money. We escalated to the DFW Improved upper manager who responded that they are their best team members and disregarded our request for an alternative project team. DFW Improved abandoned the projects and warranties, and initiated separation in December 2022. Both parties engaged in negotiations over separation costs. During this process, DFW Improved unexpectedly sent four individuals to our house, claiming to inspect texture work and demanding payment. Subsequently, DFW Improved placed a lien on our house, and their lawyer sent a demanding letter stating they would auction our house and (quote)“sue Vigorously” if payment was not made, despite the mediation/arbitration clause clearly outlined in the contracts. Under this pressure, we filed a claim in Tarrant County Small Claims Court, where the lien was placed. Later, their lawyer filed a motion to transfer the case to Collin County, where DFW Improved is based. We refused to comply with a demand for $5,000 and the confidentiality requirement during mediation. DFW Improved filed a new case simultaneously in the higher Tarrant County District Court, demanding a new amount of $59,845 and seeking to enforce the lien, providing no explanation for this amount. According to their co-owner's email, their accounting book calculated that we owed them a total of $1,260 (detailed below). During pre-mediation discussions, their lawyer attempted to justify their request for $8k, citing that a significant portion was allocated to attorneys' fees. We did not engage their lawyer to send us a threatening letter containing false statements about suing us without mediation. Their lawyer also declined $65 public mediator service provided by the Tarrant Small Claims Court. Additionally, they unilaterally escalated the dispute to a higher court. We have never been late with their payments. In fact, DFW Improved made a math error by crediting the blind work twice. When we brought this to their attention, DFW Improved spent extra time correcting the invoice, and their salesperson initiated an internal investigation. Any delay was certainly not caused by us. DFW Improved filed a lien attempting to collect the costs again, despite already receiving payment. See the invoice they submitted, which completely overlooks the $35,895.76 payment we made (supported by our bank transactions). —-------------The payment schedule on the contract has major math errors—--------- Payments for the work are due as follows: Contract Total $ 194,972.33 $ 19,497.23 deposit is due at initial design meeting.(10% of the Contract Total) 20% of the Contract Total is due at the preconstruction meeting. 30% of the Contract Total is due at start of drywall repair. ←– we requested halt at this phase and according to texas property code Sec. 28.003. EXCEPTION FOR GOOD FAITH DISPUTE; we can WITHHOLDING up to 110% of the difference between the amount the obligee claims is due and the amount the obligor claims is due. 30% of the Contract Total is due at start of countertop/trim installation. ←–we don’t even have any work for countertop 17% of the Contract Total is due at walkthrough. Remaining contract total is due at completion. 10%+20+30%+30%+17% + Remaining is more than 107%! DFW Improved needs to refund the incorrectly collected funds. -------DFW Improved co-owner's calculation based on their accounting book--------- ROOFING PROJECT Contracted amount: $52,364.74 Approved Credits Total ($3128.51) Xactimate difference ($1499.88) Line #18 R&R Chimney Flashing ($438.29) Line #25 Digital satellite ($49.24) Line #27 R&R Window Screen ($649.38) Line #53 Window Bid ($491.72) Payments to date: ($36,655.32) Roofing Project Balance due to DFW Improved $12,580.91 Line #20 Step Flashing Line #21 Flashing - L Flashing Additional credit discussed above of $1,478.63 brings this amount to $11,102.28 <--- DFW Improved never passed the city inspection and provide completion list and promised warranty INTERIOR PROJECT Current payments ($35,895.76) Current Costs to Date $28,432.84 Demo crew $550 Demo crew $150 Plumbing crew $690 Drywall crew $19,200 Insulation company $3000 Home Depot - misc. materials $104.03 Total for labor and material $23,694.03 <---this amount is already paid 20% per insurance standards for Profit and Overhead $4,738.81 Interior Project Credit for exhaust fan duct ($150) Interior Project Balance due to homeowner ($7,612.92) Total amount due(combine both contracts) $1,260 —----interior invoice from DFW Improved(removed detail name of subcontractors)---------- 11/12/2022 homeowner:2022-August-Interior Insurance Rest Remodeling $ 150.00 11/17/2022 homeowner:2022-August-Interior Insurance Rest demo $ 550.00 11/17/2022 6013751 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.27 11/17/2022 6013734 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.02 11/25/2022 816725 homeowner:2022-August-Interior Insurance Rest Drywall $ 19,200.00 11/21/2022 2014093 homeowner:2022-August-Interior Insurance Rest Home Depot $ 115.46 11/22/2022 1200043 homeowner:2022-August-Interior Insurance Rest Home Depot $ (57.72) 11/29/2022 34736796-$690 homeowner:2022-August-Interior Insurance Rest Plumbing $ 690.00 11/30/2022 10-85062 homeowner:2022-August-Interior Insurance Rest Insulation $ 900.00 11/30/2022 10-85061 homeowner:2022-August-Interior Insurance Rest Insulation $ 2,100.00 $ 23,694.03 They attempted to inflate the amount to $22,835.94 by falsely claiming work on the wall texture extended from the actual 10% (bottom 1 foot of each wall) to 100%. Their lien is invalid, and their claim is baseless according to the evidence in their own submitted invoice. We are uncertain about the extent and duration of the legal battle DFW Improved and their lawyer will continue to pursue. It has been nearly two years. Instead of assisting us with the aftermath of a natural disaster, DFW Improved attempted to extort money from us and our insurance provider. This has resulted in substantial legal fees, emotional stress, and significant delays in repairing our house, necessitating prolonged rental expenses. Despite our efforts to settle amicably, they persist in prolonging and escalating the dispute. This inci"