Harvey West Plumbing

Do not use this company. We bought a fixer upper and got taken advantage of by this company. They charged $5000 for: repair the drain pipe from the toilet upstairs, fix 3 leaks (bathroom shower, both bathroom sinks), install/move the washer dryer to inside from the garage, and add the water heater pan drain pipe that was missing. Detailed list of issues: -water heater drain pipe was put on the outside of the house because "it's more expensive and difficult to go through the walls" (half of which were already open and we have since opened the rest of them anyway) We ended up paying a handyman to replace the pipe Harvey West installed and put it inside the walls so it's not an eyesore. This took the handyman about an hour. -Not sure if they did this, but they definitely should have mentioned it when they saw it if they weren't the ones who did it because they were working right there. We found a flexible stainless steel hose connecting the copper pipe under our sink where they had repaired a leak. Our friend (a general contractor) let us know that that is improper for anything that is pressurized inside of walls and would cause many issues. So we had to replace that. -Our washer dryer lines were done using PEX piping. They placed these flexible pipes RIGHT in front of/on the single access hole for the attic, so we have to make sure to move them and step over them when we enter our only attic space that we can use for storage. -We are now replacing the entire toilet drain line because most of it is cast iron and would just rust through soon enough anyway. A good plumber/handyman will tell you this kind of thing when you have a bunch of walls open. -$$$ Everyone that we've talked to since we hired this company has scoffed at the price. And I have to agree. The quality of work that was done in comparison with the price that we paid (we didn't know better at the time) is pitiful. There was some spots where we were supposed to call them back to put the finishes in. I do not trust them enough to call them again to simply reattach the sink to the pipes. -The master plumber kept going to his shop for like 45 minutes at a time (it's only about 8 minutes drive from our house) several times a day while the people he seemed to have hired for the day did most of the work. -They did not clean up before they left and they left blue pipe glue on the tile and walls in the bathroom. Summary: Save your money. Call a handyman or literally any other plumber. *I'll try to add pictures later when I find them so you can see the work I'm talking about.

Ne bever showed up, I even tried calling him but no answer. He was supposed to arrive between 10:30 & 12 noon CST. He wasted my whole day. DO NOT HIRE this company

Ended up fixing it ourselves

they charged us more than 4-times what we had already paid through Angie's List

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Paid $350.00 for the job First effort at replacing parts in the tank did not fix problem..Had to order the special kohler cone to fix it .Waited a few days and finally got it. It works fine now..I would ALWAYS recommend getting at least one more bid before doing any job. I didn't here to my regret.

great - no issues

It wasn't more of the price, it was more of the execution. They didn't seem very knowledgeable. I had a Kohler faucet installed, and they didn't seem very knowledgeable. They were responsive, the work was quality, but they had to come out many times, many, many, times for this job. They didn't seem like they did the research. They didn't do the research such as this is what needs to be installed, this is how it needs to be installed. They didn't do it, so it was a bunch of screw ups, recommending the wrong parts. So, it ended up being a lot more expensive job for me not from a labor standpoint, but from in parts. The job should have been two days, one day, you know it ended up being a little over a month back and forth. The quality of work was good, the pricing wasn't bad, but they just did not do the research. They were nice, very cordial. They were responsive, they came out, many times. They did a good job on responsiveness and punctuality; they just didn't do the research. It was a more complex job and as a professional plumber you should know and do the research for it.

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There were two workers. They found the leak and fixed it. They left the area very clean.

It was expensive. They are very good.

The workers were very good. They were very friendly. They left the area very clean.

See above comments!

GREAT customer service from start to finish! From initial office call, to meeting plumbing technicians, GREAT experience.

I would use them again in future.

It was prompt, clean and affordable. He was really great. They have all been super nice.

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Larry showed up on time, make sure you request him. He taught me things I didn't know, was professional and patient. They sent me a thank you card, and a coupon to pass on to a friend. I will definitely be using them in the future.

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