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"Retaining Wall Repair"

"Very good at his job, nice and fast, and a great person to work with."

"Great job! On time and plenty of manpower to get the work done quickly. Awesome experience."

"He did a fine job: quickly analyzed the problem and fixed it"

"It's funny... we've been considering a foundation repair company for our current house, and my wife mentioned Integrated Foundation Solutions, which then rang a bell. The experience to follow happened years ago, and we never posted a review to reflect the lousy service from IFS. Truthfully, I think we were too hacked off by the whole experience to focus, at the time. But, after finding all the old emails today, with all the salient details intact, I thought I'd rectify that mistake. (Quoted verbiage to follow is verbatim from emails.) Short version: Before the sale of our previous house, we brought out IFS to level our foundation. Schaun (owner) and Diane (coordinator) sent out a crew headed up by Arlen... during the foundation leveling, one of Arlen's crew kicked loose a plumbing pipe, which then proceeded to soak a portion of the carpet and baseboard in the nearest room. No one on the crew told us, perhaps no one noticed. (Arlen even went so far as to say that there was "not a doubt in his mind" that one of his guys had kicked the pipe connection loose. Further, Arlen mentioned that it was the third occasion one of his team members had caused damage on the job, in the few weeks previous.) After we brought out a plumber for repairs, IFS said that "flooring folks" had been contacted re: examining and repairing the damage caused during the foundation work done by IFS. Later, "flooring folks" became Chris, the boyfriend of Diane, the job coordinator. Chris then proceeded to do a sketchy job repairing the baseboard -- painting it while it was still swollen from the leak, thus causing the color to not match at all, despite him being "in the flooring business for many years" -- so then he had to come out again, and was clearly not thrilled to do so. Schaun would also "not authorize using a carpet cleaning company" to clean the carpet, as a result of his team's screw-up, but they had "already rented a Rug Doctor type machine". Aside from costing us time, this was incredibly frustrating, though I remained pleasant and genial over all email exchanges. We only wanted our house back like it was, before IFS caused some damage. Remember, we were in the process of selling the house and there was a contract pending. Clearly, IFS was attempting to be as cost-efficient as possible, for their own bottom line, though when I recapped the situation, the response I received from Schaun was very defensive. His explanation of "I guess if I had charged as much as the other company wanted, this would be a no-brainer and I'd have everything fixed perfectly" really sums up the entire experience, in that he not only reacted defensively to repeated mistakes MADE BY HIS COMPANY, but admitted that they had not fixed everything perfectly. He also said that in regards to repairing the damage caused by his people, "since this was not a regular profit situation, it is only fair that I utilize people that will save me money to make repairs". Which is sort of funny, in that he is again framing the mistakes & damages made by his company as a "situation" by which HE should be treated fairly, rather than the homeowners on the receiving end. Finally, Schaun ended with a suggestion that we be "realistic" in our expectations... "Remember, we've been on top of this from beginning to end so far... you've had everything done immediately and without a word from us". Well, bully for you, Schaun... your people caused damaged that required multiple repairs, and you didn't even complain about our more than reasonable request for that damage to be repaired. Well done! There's every possibility that IFS has matured and is now a dandy company. Perhaps all these secondary and tertiary employees have moved on. But as we bring out foundation companies to look at our current house, we will absolutely not consider IFS. Never again. Because the owner then is apparently still the owner, today. YMMV."

"It went well. Prompt service and they were done quickly."

"We had a few glitches along the way, but Matthew was the consummate professional in handling the project even though it was not his center of expertise. When it comes time to fix the pitched parts of our roof, he will be the only one I call. Thank you Avco."

"Very well. Quick and efficient"

"Excellent work by Aaron"