
Serving Bacliff, TX and surrounding areas
Approved
In business since 1985
Emergency services offered
Warranties offered
"Heaton Plumbing responded to my emergency and saved the day! I was in the process of repairing my toilet myself. The flange that the toilet is mounted on had broken and I was in the process of replacing it, when I accidently dropped the screwdriver straight down the open sewer line! I called Heaton because I saw that they use a video camera to inspect sewer lines They sent out a crew, that did NOT have the proper camera but they did have a very short, stiff camera that they used to try to locate the screwdriver. The crew told me that they "guessed" the screwdriver had made it all the way down the line and advised me to just put it all back together. I was in a hurry and I ended up just re-installing the toilet (against my better judgment). I ended up talking to the owner Mr. Heaton and told him that I was dis-satisfied with the service. He apologized and offered to refund the service fee which I thought was a nice gesture, but I told him that was not necessary since the crew did attempt to use their small camera. Sure enough, around midnight all of the toilets in the house were stopped up and it was clear that the screwdriver was still in the line! I called Mr. Heaton on his personal cell phone and asked if he could get a crew out to my house first thing to retrieve the screwdriver. Around 8:45 this morning Nathan and Jimme from Heaton Plumbing showed up. I once again explained the problem to them. The had a very sophisticated video camera with them. They ran it through from the "clean out" connection in my yard and sure enough the screw driver was approximately 12" from the clean out. Nathan pulled the screwdriver out with no problem. I then told Nathan that I had been having a recurring problem over the years with having stoppages in the toilet that required the use of a plunger to clear. He ran the video camera about 120' down the sewer line towards the city connection and lo and behold he found the source of my problem! The concrete city sewer pipe has a very jagged break right where my pipe comes into it. Of course, debris collects on the concrete until it stops up my service line. Nathan and Jimmie were able to give me a video recording (including audio narrative) that I can now send to the city of Pasadena and get them to fix the problem since it is on the city connection. It is not often that you run into a company that sincerely wants to satisfy their customers. My hat is off to Mr. Heaton, Nathan and Jimmie for going above and beyond in my time of need.
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