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"Excellent work ANF job was completed timely."

"Kyle did an outstanding job! Clean, professional, and very friendly."

"Very professional and nice guy"

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."

"We placed our window and door order with Champion Windows on March 21, 2024, and the final installation wasn’t completed until May 13, 2025—almost 14 months later. What should have been a straightforward project turned into a drawn-out, frustrating experience filled with poor communication, broken promises, and costly inconvenience. The windows had to be reordered three separate times due to poor craftsmanship, incorrect sizing, and visible scratches—clear signs of serious quality control issues. We also ordered two doors. One had to be replaced entirely because of a scratch on the inside of the glass, and during one installation visit, glass panels were broken inside our home, creating a dangerous safety hazard with children present. To make matters worse, we had to take time off work on five separate occasions to accommodate installation appointments—all of which were the result of Champion’s repeated mistakes. This added a significant and ongoing inconvenience to an already stressful process. The Regional Operations Manager visited our home, acknowledged the numerous issues, and made verbal assurances that were ultimately never followed through on. Despite escalating concerns to upper management, no one took responsibility, and customer service was virtually non-existent throughout the entire ordeal. We paid over $42,000 for this project, and at no point where we offered any refund, discount, or compensation for the unacceptable delays and errors. The only offer we were given was that of a gift card to a local restaurant. To date, this gift card has not been received. In summary, our experience with Champion Windows was deeply disappointing. The lack of accountability, poor craftsmanship, and disregard for the customer’s time were simply inexcusable. We would strongly advise others to avoid this company."

"What a nightmare. If I had a choice between living with rotting doors and a couple of broken windows, or hiring Pella of Franklin again? I'd live with the rotting doors and broken windows. Did a virtual consult July 11 with Brayden Briggs. Went fine, got what we needed for information, requested a quote. He turned those around inside a few days, and we opted to move forward thinking Pella was a good name, it's a large brand, decent warranty. Brayden really sold the "turnkey installation" and I'll touch on how that actually went shortly. Wayne came out July 27 to do order verification; the next day he returned with Johnny for a second round (and by the way, these two gentlemen are great.) Wayne noted several items missing from the order verification sheet, including an attic window I'd already pointed out to Brayden twice. I followed up with Brayden, who told me the order was being sent to their front desk for a second round of verification. After two more reminders, I finally got the price for our attic window and saw it added to our order sheet. We made a deposit and were told the doors were processing. On August 20, Johnny stopped by unannounced and stated he needed to re-measure the door, as the style we chose may not fit. This was the first and ONLY time we'd heard anything about that. Took several emails and a text to the sales manager to get a straight answer out of Brayden, who said they'd just switched manufacturers and the measurements were off. We chose a different style, were assured everything was on track, and Pella confirmed installation of everything (both doors and windows) beginning September 28. Between the time of our order and September 28, Pella confirmed seven separate times we were set for install of all products the week of September 28. About an hour after the install team arrived September 28, we received a text from Andy: Apparently two windows had not come in AND he wanted to know if he could schedule their install with the doors. ON NOVEMBER 19. From July on, we were lead to believe install for the doors would happen end of September, and it took Pella until the day of installation to inform us the doors were delayed another SEVEN weeks. Pella of Franklin blamed it on manufacturing; corporate said that wasn't accurate. Ultimately, I told them they'd have the doors on the premises and actively being installed no later than November 19 or they'd cancel the order. After the team came through for the windows, we went around to touch up the trim. My husband first noticed the strips on the screens were separating on some windows so I contacted Pella. I was told this wasn't typical and they'd have to replace every screen (18 in all.) In the process of checking screens, I noticed several spots where screw holes had been carelessly slobbed over with caulk. Spots on the trim they'd nicked and "patched" with a smear of more caulk. Then we noticed that the caulk on window after window appeared to be yellowing/browning over time. I contacted them and asked if this was a bad batch? Did they apply something off-white? Andy responded that the only time he'd seen that happen was when an installer had applied EXTERIOR caulk inside. They'd used the wrong caulk and as a result, several windows have yellowed, filthy, sticky caulk that I'm now in the process of scraping and cleaning myself. The white vinyl trim they applied is bubbling and separating in multiple spots. There's excess foam poking out around one window. On another, the bottom exterior sill is pitched into the house instead of away. Another window upstairs isn't closing evenly and is noticeably off-center, so that the right side closes lower than the left. If you'd like to see how that "turnkey installation" actually turned out, I've attached some photos to demonstrate what I found after further inspection. The unnecessary icing on the caulk cake though was what happened in our front room: We had two arched windows replaced, one in my closet, one in the front room. The crew left early one day, telling me they needed to paint the trim for those windows. I said okay, and assumed they'd done exactly that. The next day they installed the flex moulding over the front arch; when they went to put up the one in my closet, they acknowledged it wasn't painted. I told them to put it up in my closet unpainted and I'd take care of painting. Shame on me for not catching it: Why did they have one painted but not the other?? Unfortunately the answer is that neither piece was painted. In the front room, they'd installed the flex moulding unpainted, then smeared caulk ALL OVER it in an attempt to make it looked painted. Apparently they thought we wouldn't notice or that I wouldn't know any better?? Pella completely ruined the piece. I had to rip it off and have a new piece ordered for replacement. They installed one window that was broken, said they'd ordered the replacement. The gentleman came out to fix that last week and discovered whoever ordered the replacement ordered the bottom half--not the top half, which is what was needed. Today was the final straw, though: After eight confirmations from Andy, Brayden, and David that the doors would be on the premises and installed November 19, I get a text from Andy this morning (November 18.) Not even a full 24 hours prior to install and he tells me that he's so sorry for the inconvenience, but the sliding patio door never shipped. And that's because there's a part shortage and its not even finished, nor do they have a date they expect it in. The door was supposed to be in November 10 and didn't show up. Pella of Franklin never called to follow up. Andy assumed it would arrive November 16 and it didn't show up. They never called the factory to follow up. Instead, he waited until today, the day before install when it didn't show up AGAIN, to contact the factory and ask about the sliding door we ordered FOUR MONTHS AGO ALL THE WHILE confirming for me on eight separate occasions we were on track for installation November 19. We told them to cancel the patio door, which David seemed happy enough to do, and to process our refund and send a new contract. As of late afternoon, I hadn't received either, so I texted David to ask when to expect those. He replied he hadn't processed a refund yet, and a new contract wasn't necessary. Unfortunately, it very much is! And that's because we need to ensure the door has been removed AND any labor, materials, etc. associated with that install have ALSO been removed from our final total because they have failed to deliver on installation. For the second time. David did not acknowledge the request. The crew is set to come out tomorrow for entry door install; I was told by Andy they'd resolve all of the punch list items tomorrow, and today, David's response is they'll do it "as soon as possible" after I meet with Mark, the install manager. We've got another appointment set for November 30, at which time they're supposed to install the replacement window and screens. Hopefully that will be the end of this nightmare, and I'll update my review at that time. They continue to blame the issues on the supply chain, but this isn't the supply chain's fault. The supply chain isn't setting install dates and then not following up to ensure a product is in. The supply chain isn't giving out unverified information to paying customers. That is the sole responsibility of Pella of Franklin. If we don't have a new contract, refund, and resolution for all of these errors by tomorrow, we're engaging the Better Business Bureau."