Get matched with top heating oil pros in Alexandria, TN

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"They are professional and trustworthy people."

"They did a perfect job we would hire him again they made sure that we know everything that was having to do and the guys are Nick 981 and chuck 393 thank you both"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"No heat coming from A/C unit. Called C/S and left voicemail and within 20 minutes received call back. Service Tech was on a call and will call me back to give me ETA. Sean called 15 minutes later to let me know he is on the way. He found the blower motor was the problem and needed to be replaced or get a new unit. I elected for a new blower motor since my A/C unit was only 11 years old and was installed by Total HVAC. Sean got a new motor from the supply house and in 2-1/2 hours we had heat. My wife is very happy and I am happy. Thank you Total HVAC for excellent service and special thanks to Sean for a great job getting us taken care of on cold morning. Jim Justis"

"It was super amazing ! I called around and couldn’t get nobody to even come out to assess the situation until I come across Abercrombie’s company they were out within a few hours look at the situation and took care of it on the same day ! very respectful and was honest with the repair bill ! 100% satisfaction !!!!!!!!"