Interstate AC Service

It's a large property with a lot of air conditioners.  I've used them for years.  They're very knowledgeable, they show up when they say they're gonna show up, and they keep good records of what they've done in the past, so that helps.  The workers were very good and they cleaned up very well. 

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HIGHLY recommend Interstate. David Kennedy, our salesman and Terry, the installer did EVERYTHING right. We needed a new HVAC and additionally needed to put ductwork into an area of our basement that did not have it. They were punctual, they cleaned up their mess leaving everything better than when they came. Wow! Their bid came in at the best price (out of 4 companies we interviewed) and when we received their bill, it wasn't a cent over the bid. We strongly recommend this company. Thank you Interstate!

They were awesome.  Couldn't ask for more.

They are very nice. I had another company come out and wanted to sell me an new ac for $6,000.00. So they saved me alot of money

I had a lot of problems with bad odors coming out of the heating unit. So they ended up having to reset the entire unit and change the flashing. They are very responsive. I had another issue when it just kept cutting out and won't turn back on. They charged me for a service call to come out and look at it. They didn't fix it the first time, but they kept coming out until it was right and didn't charge anything extra. They are very honest and I will continue to do business with them, because I think they are reputable.

They went above and beyond with their services. They gave me a lot of great advice and stayed as long as they needed to fully complete the job.  I can't recommend them enough.

Horrible.  I was very very dissapointed and mad that Interstate AC lied to me not only before I moved in the house, but afterwards when the technician came out and said I just needed a new coil.  I ended up having to buy an entirely new unit, something that I would have negotiated in to the purchase of this home had I known up front that it was NOT working properly.  I found Mr. Swaney Powers to be rude, dishonest, and all about money.  A reputable company would not have provided a false report to begin with, and then when called on it, they would have made good on it without me having to threaten a lawsuit.  Good business practice takes care of the customer, but this was entirely a horrible experience.  NEVER would use them again.

A relationship that started well deteriorated with each service they performed.  I have described in detail the services performed and will summarize the experience.  My relationship with them started in 2007 with the installation of the unit  described immediately below. Reduced their quote to be competitive on the installation of a new large HVAC unit.  Improperly installed existing humidifier (which they disconnected when disassembling old unit).  Flooded that evening and technician came out to make repair.  Sent me a bill for $450 for technician's repair work.  Voided bill after a nasty letter from me. Told me it would cost $525 to replace a board on a unit.  I obtained the price of the board from another hvac repair operation.  The board cost less than $140.  When I told them I was going to have replacement done by someone else they dropped their price to $250. Improperly repaired unit.  Replace board two additional times before recognizing that they never installed a flame sensor required by the board. In other words 4 trips to finally get work done properly.  Billing is described below. Did not connect wires on another unit and heat would not come on.  Wires connected and unit worked.  New compressor installed under warranty.   For these items they billed me $1264 including charges for parts not furnished and work not performed.  After 2 months they responded to my letter and $800 was deleted from the bill. New compressor caused lights to blink and was "shortcycling."  They released some gas to the atmosphere and temporarily stopped the shortcycling.  When shortcycling and light blinking continued another trip from another technician of theirs deterrmined that a valve was bad and for $804 (79 + 725) they would replace valve (under warranty).  Another HVAC company replaced valve for less.  Replacement took about 1hr 20 min.

I have had a very good experience with these folks and I have no complaints. I would recommend them to anyone.

Service man arrived when he said he would. Once we decided on a new furnace it was late afternoon, so they said they would be there to install the unit at 8am the next day. They arrived a few minutes early! The installation was completed that day without incident. Everyone was friendly and professional. They cleared away any & all debris & the old furnace parts. Even painted the old gas pipes to make it look more attractive. We are very pleased w/the unit so far. It has only been about 3wks. Normally we would get at least 3 estimates for something like this, but do to the extremely cold weather & the fact that we felt confident with this company we went ahead with them.

This is a great heating and air conditioning company to use. The last time they were out was during the winter and we had an emergency, as the entire system was out. They came within two hours, replaced the fan, and we were back up and running, no questions asked. Because of our contract, we only paid for the part and we thought the service was provided in a very timely manner. I recommend them highly.

Interstate Ac Service always calls ahead of time to set up a convenient time for me. They show up when they say they will and get the work done efficiently and thoroughly. The servicemen who have come have always been professional and courteous.

They showed up on time and the pricing was really great. Everything worked out just fine. They were very friendly too. Jeff owns the company and he is the main contact that I had used. I will use them over and over again as nothing went wrong at all. They also use good quality equipment so they do not put in the cheap stuff.

They are a good, reputable company that I regard highly. They come on a timely basis. They are very responsive if I need them in between time. The servicemen who come are always polite, courteous, and are careful of my property. It's also nice that if you pay them for the spring check-up you don't have to pay them again in the fall for the furnace check-up.

I guess they did an alright job. The people were really great from the first phone call to the final installation. The unit is working fine and I am rather pleased. As for pricing, I do not wish to give that information out. I feel that I would hire them again if I had to have some work done on my unit. I would probably call them first and try them out before anyone else.

Repairman arrived with a chip on his shoulder and attitude, possible due to having to work on Sunday. He was on my property for less than 10 minutes total and charged $150. I refused to pay not, because he was over charging for this visit, but based on the same company's last visit. They came 5 months before for a another electrical problem, but worked for over an hour. They charged $69. This time, they said the charge was $30 more because it was Sunday and $52 extra for a ''minor repair.'' To make a long story short, when we called the company, the repair man's boss could not justify the $150 charge based on the last visit and the current up charges. They said ''we use industry standards'' and could not justify or even tell me what their cost basis was. I had to call 3 times before the company would even call back to schedule the repair, but wanted to use them as I had used them before. If people continue to pay these inflated charges, the problem will perpetuate and get worse.

Cumberland Comfort Air arrived on time and worked very quickly. I felt the technician was very professional. Everything went great.

I would recommend them to anybody. They were the best priced in my shopping around. I was really pleased with the cost, efficiency and respect of the workers.

Interstate's salesman had a lot of technical knowledge, which I didn't find with other companies that I spoke with. Other companies just wanted to sell us a new big system, and didn't have knowledge or concern in our comforts in better balancing our system.