Founded 2000 • With Angi since June 2006
Service Provider ResponseMr. [Member Name Removed], Thanks for taking the time to reply. You are exactly correct about the service fee being $59 in your area, to send our technician out to your house in a fully stocked truck that 95% of the time allows us to have on-hand the parts needed to repair your broken garage on the spot. The service fee also includes a 25-point inspection by our certified technician of both your garage door and opener to assess exactly what repairs are needed so that we may accurately quote your repair to the penny. If you can fix something yourself it is always cheaper, provided you have the know-how. Fixing garage door springs can be dangerous or even deadly. According to the International Door Association there are over 20,000 garage door injuries each year in the United States as a result of repairing doors. Your door was 16’ wide, 8’ high and not ordinary. Yours was a 3-sectional designer door instead of the typical 5 section door, and it weighs about 350 lbs, which is significantly heavier than a typical 16x8. No garage door company could have known this over the phone. When you called us and booked, we had the repair completed within 2.5 hours of you calling. Fortunately, we had exactly the same spring that you required. Typically, we replace both springs at the same time because the second spring has done just as much work and is usually 30-60 days away from breaking as well. When we received your complaint, I dispatched Geoff, one of our most experienced technicians, to go to your house and do a quality check to make sure that you got exactly what you paid for. Geoff checked the door’s balance and workmanship quality. Your only problem is that you felt you were overcharged and that Michael was only there 10 minutes. We checked our truck GPS logs and he was at your house for 55 minutes. We do strive to provide the best service and highest quality parts available along with a good warranty. Rich Battistini Precision Door Service – General Manager
Service Provider ResponseThank you so much for your review! We appreciate you taking the time to let us know. We look forward to doing business with you in the future.
Service Provider ResponseThank you so much for taking the time to leave us a review! We agree Geoff is a pretty great technician. We are very lucky to have him. We look forward to working with you in the future.
Precision Garage Door Service is currently rated 4.6 overall out of 5.
Precision Garage Door Service is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Precision Garage Door Service accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check
Yes, Precision Garage Door Service offers free project estimates.
No, Precision Garage Door Service does not offer eco-friendly accreditations.
Yes, Precision Garage Door Service offers emergency services.
Yes, Precision Garage Door Service offers warranties.
Precision Garage Door Service offers the following services: Garage Door Sales, Garage Door Openers, Garage Door Repair.