
Serving Fair Play, SC and surrounding areas
In business since 1986
Emergency services offered
"We had Russell Smith from Corley out to check out a T&P valve water heater leak that another plumber had diagnosed but never fixed. Russell quoted us a price to replace the valve(s) but also mentioned that our water heaters were 12.5 years old and may need to be replaced fairly soon. We decided to go ahead and replace both water heaters at a total cost of $4174 with a 12-year parts and labor warranty from Corley and a $19.68 monthly charge for their Service Partner Plan. The retail value of the water heaters, as I realized later, is about $600 each and the wholesale value is about $500 each. So, the installation cost and maintenance fees were around $3,000. Russell returned to replace both water heaters. After he left, we noticed that we still had a leak of about 2 - 2.5 oz/minute and the Corley dispatcher agreed to have Russell return to see if he could locate the leak. When he returned he noted that our water pressure was around 84 psi but he was somewhat reluctant to address the high water pressure issue, citing changes might result in additional leaks. Russell was unable to find any leak in the system. The next day, my wife and I woke up to find that we had no hot water. I checked and one of the two hot water circuit breakers was tripped so I contacted Corley to have them come out to check it out. Russell returned to find a leak in the hot water supply line just above our recirculation valve. He replaced the rubber washer and then proceeded to check out the two water tanks. Russell then discovered that the tank below the recirculation value seemed to be fine but the wiring for the other tank appeared to be completely fried and the tank needed to be replaced. Russell disconnected that tank but, afterwards, the first tank still tripped the circuit breaker. Russell fixed that issue and disconnected the power to the second water heater. My wife and I were then able to use the single tank until a replacement could be made. Russell arranged to have someone from Corley check out the electrical system and replace the defective water heater on Tuesday. Sean came out on Tuesday and replaced the defective water heater and also addressed the high pressure issue. Our leak and high water pressure issues were resolved! Thank you Sean. We will stay with Corley for now but the fact that we had to have four visits from them to replace our water heaters seemed a bit much. My time is valuable and it just adds to the high cost of their visits."





+5





































