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"His work was excellent."

"I contacted Terratec in September 2024 due to water seeping into my basement through a crack in the cinderblock wall. During the inspection, I also pointed out cracks in the exterior stucco and other minor structural concerns. I made it clear that my goal was to prevent future damage and was open to more extensive repairs if needed. I was told it was a minor issue easily fixed with a French drain—no major foundation work required. What followed was over eight months of poor communication, broken promises, and unresolved issues. Getting a quote took six weeks, despite constant follow-up. I was repeatedly misinformed about what the job would include, including being told that exterior sealing was part of the scope—only to find out during the install it wasn’t. Even after I agreed to proceed, scheduling the work was chaotic, with appointments made without my knowledge and crews arriving late. The French drain was installed in February, but after the first heavy rain, the basement leaked again. I had to escalate again — speaking with the COO multiple times throughout this ordeal — and each time I was promised better communication and resolution. Each time, the follow-through was nonexistent. A follow-up revealed a large, visible exterior crack that was somehow missed. I was told a warranty repair with hydraulic cement would be done under warranty. The repair was delayed multiple times from no shows, only partially completed, and didn’t fix the issue. Water continues to enter my basement, and now the damage is worse than before. I contacted Terratec to come back out and the rep that showed up was 30 minutes late to the appointment, and left after the few minutes it took for me to answer the door. I contacted the main office and found out the rep lied and stated he waited for me for over ten minutes. To make matters worse, my calls and emails are now ignored. I'm still waiting on a response from management on how this is going to be fixed, but they have yet to respond to me. This has been an exhausting and frustrating process. I’ve been misled, ignored, and charged for incomplete work. I strongly regret choosing Terratec and would not recommend them to anyone looking for reliable or professional service."

"Job was done correctly. Completed in a timely fashion. Workers were friendly and very professional. I would highly recommend this company."

"Great. They were on time. They did a good job. No complaints."