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"Jose responded quickly to the request. He describes the problem and how it may be resolved. Above everything, outstanding workmanship"

"I'd like to share my disappointment and frustration with the recent bathroom remodeling project that Install America completed for me. The project was signed on October 29, 2022, started on January 12, 2023 and was supposed to be completed within 1-2 weeks. However, the project did not finish until March 27, 2023, taking over 2.5 months instead of the promised timeline. This significant delay caused me a great deal of inconvenience as it disrupted all my life plans. Additionally, living on the construction site for 2.5 months was unhealthy and stressful, which exhausted my nerves. Furthermore, I was disappointed with the lack of from the assigned project manager. The project manager never called back to provide updates on the project's progress, which left me in the dark about the timeline for completion. To make matters worse, after agreeing on the cost of the project, the salesperson added an additional $10K, referring to the fact that something was forgotten. This is unprofessional and unfair. Quality and quantity of work performed does not match the cost of the project, and I feel that I am being overcharged for services that were not adequately provided and while I have attempted to address my concerns with management, I have been met with resistance and have not received an itemized bill that justifies the charges. In response to these inconveniences, Install America graciously installed two additional niches (that were already in the contract), which is not adequate compensation for the stress and inconvenience caused. The $500 compensation was also insufficient. Overall, I am extremely dissatisfied with the service provided by Install America. I do not recommend Install America to anyone. Stay away from them. Eugene"

"Seemed like a good choice in the beginning, but the end result wasn't exactly top notch. When I first met Justin, he made me feel like he was going to be there every step of the way, but once I paid for everything, he didn't seem to care as much. The crews came and went, and I found a number of issues. A few things around my property were broken during their installation process, and they left hundreds of little pieces of old siding and nails around my house in the grass. I don't mind too much about that because I can clean that up myself, and the other broken items are only about $100 to fix. The part I do mind is there are 3 sections of damaged new siding that I can't fix on my own. It's been 2 months, and no one came back after multiple texts, calls, and emails. So I'm going to have to pay someone else to come fix it. I'm considering opening a lawsuit if things get too expensive. I don't recommend Hulton at all. I've dealt with roofing and siding companies in the past with my previous properties, and this was the worst experience out of all of them."