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"Detailed comment pending invoice agreement."

"Very professional "

"They did a bad Job and then issued a Bad Check! Mr. Rooter installed a new Well Water Pump incorrectly at my home, it was actually installed 15 feet short of the well and burnt out within 3 months due to the incorrect installation. After almost two months of back and forth, no running water and the involvement of another company to fix their mistake, they finally recently admitted to their mistake and issued a refund in the form of a check. That check then proceeded to BOUNCE due to "Insufficient Funds" now costing me additional bank fees. It has now been two days with no response to calls and emails. Do not do business with this company. Sorry I had to give one star just to post."

"Substantial amount of water was leaking from clogged pipe of the discharge from air conditioning unit inside home near bedrooms. First guy didn't fix it properly. Had to call them again. Two weeks after contacting this company someone else came and he was not even aware why he was sent to the location. We hope this latest unclogging will work. Terrible experience all around."

"HE IS A ONE STAR NOT A FIVE STAR. MY EXPERIENCE WAS VERY POOR. JOSH GAVE ME A QUOTE TO DIG UP AND REPLACE SEWER. HE ONLY DUG UP AND REPLACED 10 FEET HE TOLD MY TOWN BOROUGH TOLD HIM HE COULD NOT DIG UP ACROSS THE STREET. TURNS OUT HE NEVER SPOKE TO THE BOROUGH HE LIED TO ME. HE BUSTED MY GAS LINE AND WATER LINE THEN CHARGED ME TO FIX THEM. NOT TO MENTION HE WAY OVER CHARGED ME FROM WHAT HIS QUOTE WAS WITH ONLY DOING A QUATER OF THE JOB. THEN HE REFUSED TO GIVE ME A WARRENTY. I WOULD NEVER USE OR RECOMMEND HIM TO ANYONE."

"I was charged $99 for a diagnostic fee despite my system being left in a worse condition than before he arrived, and no fix was made. Update: I contacted the service manager about this issue, and he sent me a check for the $99, but he marked it as a "non-payment" instead of a refund, meaning that if I wanted to use Mitchell's services in the future, I would need to repay this "debt" of $99 before scheduling any other work. For this reason, I will no longer use Mitchell’s services for anything I may need in the future. When I need something to be repaired, I expect that repair to be completed, or at least an estimate provided (for labor and parts) for the additional work beyond the diagnosis of what it would take to adequately repair the issue. I received neither in this case, and so this $99 diagnostic fee should have been waived."

"In February I had a tech named Chad come to fix a squealing toilet. He insisted it wasn’t the fill valve but the inlet valve behind the toilet. When remounting the toilet he made ME, who just had open abdominal surgery help him remount the toilet! He flushes it 3 times, still squealing. He knows he hasn’t fixed the issue but still charges me and leaves. Like I said, I’m recovering from a major operation & this was a toilet in my rental unit located above my unit. I wasn’t renting it out at the time so I let it go for a few months bc you know recovering from illness and working 50 hours a week gets in the way. The part & work was supposedly under warranty for 1 year. I had another plumbing service cone and look at the squealing toilet. They replaced the fill valve. After 8 flushes- squealing again. Stays for another hour repeatedly flushing the toilet then leaves with problem not fixed. I go to my unit, HUGE hole in my ceiling. Clearly the toilet has been leaking every times it’s flushed and just sat in the floor/ceiling until it got too wet and the plaster gave away. Call roto rooter- they take 2 days to come and are no where in the time window. If I had a tennant at the time this would be an EMERGENCY but they take their sweet time. They come and replace the fill valve AGAIN. They admit Chad had no idea what he was doing. They said I would be refunded for the damage, lost money from not being able to rent it, and the original call. In comes the arrogant Ozie Soarks. He will ONLY send some third party restoration company to “fix the damage”. This third party company is even more rude and stupid than roto rooter and wants to rip up my place, leave it dry for 2 weeks, then only patch the hole. According to the two companies my insurance company sent out, they said the floor of the bathroom was also shot and needed repaired. So I had to use the insurance company Incase there were future issues, if this claim wasn’t followed through I’ll be liable for all future issues since this would be “pre existing” if not fixed right. This ends up being a $5,000 claim. Again I have to deal with this Ozie moron. He says he’s done with me bc I cancelled the home restoration he recommended. When I explain they couldn’t fix all the damage he tries to mansplain to me and says “Mistakes happen” and they’re not liable. Sending inexperienced techs that don’t know what they’re doing is absolutely their problem. I work in healthcare, if I make a mistake someone dies. I’m so sick of people not standing behind their work with garbage excuses. I’m like you need to refund me bc after ALL of this the toilet is squealing again SO loudly you can hear it in the yard. Ozie blames this on a wax ring. It’s not the F$&@ing ring!!! Ozie tells me that he’s “done with me & I can call the BBB and my lawyer” and hangs up. Buckle up buddy!!!!!"