Mitchell Plumbing, Heating and Cooling
About us
At Mitchell Plumbing, Heating and Cooling, we offer a full range of general plumbing, heating, and air conditioning services. From installation of new fixtures to radiant heating to air conditioning repairs, we do it all. Our commitment is to provide honest, professional, affordable service on every job we take. Our licensed, professional, courteous plumbing and HVAC experts can provide solutions for all of your home comfort needs.
Business highlights
Services we offer
AC Installation, AC Maintenance, AC Repair, Air Cleaners, Air Conditioning, Air Conditioning Contractor, Backflow Testing, Drain Cleaning, Filtration Systems, Furnaces, Heat Pumps, Heating, Heating Contractor, Humidifiers, Indoor Air Quality, Pittsburgh HVAC, Plumbing, Plumbing Repairs, Radiant Heating, Sewer Digging, Sewer Line Cleaning, Water Heaters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 5% | ||
| 3% | ||
| 10% | ||
| 18% |
Called Mitchell Plumbing on a Sunday because my furnace circulator pump was not working. Because of the weekend they charged $219 for the service call. They confirmed that the problem was the pump. They then proceeded to install the pump and charged me a total of $1,089. Thinking that the pump must be very expensive I paid the charge. The total job took just over an hour(10 minutes of that time was spent on a personal call and the replacement pump had to be re-installed because they incorrectly installed it the first time)
The next day I checked with local plumbing supply stores and was told that the pump actual cost was less than $100.
Therefore I paid $1,000 for the pump installation which took an hour of time. I called Mitchell Plumbing stating that I believed that I was overcharged-even understanding that a weekend charge would be higher than a weekday charge. I asked for a reduction in price but I was refused. I then asked for an itemized statement that would breakdown all the charges. Mitchell Plumbing again refused. Their statement was "we believe this is a very reasonable charge since we have so many very high overhead costs." I believe that their costs were very unreasonable and would caution anyone from using their services. Their definition of "reasonable costs" may be very different from yours.
Our last interaction with Mitchell was likely the worst interaction I have ever had (and continue to have) with a service provider. Our boiler?s pressure was exceeding the recommended limit. As such, the relief valve would trigger and drain into a bucket. We called Mitchell to fix the problem. After a $120 fee just to show up, they quoted an ?All Day Job? at $895. When the day came to perform the work, Mitchell showed up 2 hours later than expected and work for only 45 minutes and claimed they fixed the problem. I called with questions and was told that I had no recourse for my complaint.
Only 10 days later, the very problem is back again. We called their 24 hour service and received no call back. We were told that there is no service commitment to call us back. Over the years, I have likely spent thousands of dollars with Mitchell. Why Mitchell Plumbing would (1) over-quote me for an ?All Day Job,? and (2) not credit me when the job only took 45 minutes and (3) not properly perform the job, and (4) not stand by their work is unacceptable. I asked to speak with Art Mitchell the owner when calling to complain and was told I could not.
All I want is for my boiler to work as it did before I started working with Mitchell. If all you want as a homeowner is a fair service provider who performs good work and stands by their work, do not call Mitchell Plumbing and Heating.
"We are sorry that this customer feels as though he was treated unfairly but the vast majority of this review is either entirely false or exaggerated. Our diagnostic fee is not "just to show up" it is the charge to have trained, licensed, insured, background-checked, drug-free, professional arrive at your home and properly diagnose the cause of the problem with your boiler. The repair was never quoted as an "all day job" none of our repairs are. The price quoted was for the necessary repairs. The customer was free to accept or decline the repairs. He accepted and as such agreed to pay a predetermined fee for a specific repair. We did exactly what the customer agreed to pay us to do. Although it irrelevant to this complaint, it should be pointed out that our GPS-tracked vehicles show that we arrived onsite at 9 am for a "morning" appointment and did not leave until after 11 am, hardly 45 minutes. The customer also stated that he called with "questions". The call we received was not so much questions as it was threats that he would spread bad reviews to as many people as he could including Angie's list, the BBB, etc. unless we agreed to refund him the majority of the money that he had agreed to pay for the work that we completed as agreed upon. It was explained to him that we completed the work as agreed and for the price that agreed and there is no further action necessary on our part. He then demanded to speak with owner along with referring to him in derogatory terms. At this point the customer had spoken to highest level of management required for his specific case especially when considering his tone. As far the symptom reoccurring, during the initial repair we did notify the customer of another potential and unrelated problem that may present the same symptom in the future and that if it does then it would need addressed. However, in the mean time the customer had already made it perfectly clear that he did not want to work with us any more. We are sorry that this customer is not happy, however, companies have rights too and we are not required to bend to amounts to being extorted for money in exchange for prevention of erroneous public reviews. This customer dictated through his actions how his case was going to be handled. We as a company always want to make sure that our customers are happy with our services and we work hard everyday to improve the customer experience. We hope that customer who want reliable, quality service at fair pricing turn to us."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
108 S 2nd Ave, Elizabeth, PA 15037
Get our Angi-powered app
