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Mitchell Plumbing, Heating and Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
At Mitchell Plumbing, Heating and Cooling, we offer a full range of general plumbing, heating, and air conditioning services. From installation of new fixtures to radiant heating to air conditioning repairs, we do it all. Our commitment is to provide honest, professional, affordable service on every job we take. Our licensed, professional, courteous plumbing and HVAC experts can provide solutions for all of your home comfort needs.
Business highlights
Emergency services offered
65 years of experience
Services we offer
AC Installation, AC Maintenance, AC Repair, Air Cleaners, Air Conditioning, Air Conditioning Contractor, Backflow Testing, Drain Cleaning, Filtration Systems, Furnaces, Heat Pumps, Heating, Heating Contractor, Humidifiers, Indoor Air Quality, Pittsburgh HVAC, Plumbing, Plumbing Repairs, Radiant Heating, Sewer Digging, Sewer Line Cleaning, Water Heaters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.962 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 6% | ||
| 5% | ||
| 6% | ||
| 18% |
Showing 1-25 of 62 reviews
John I.
Aug 2024
I was charged $99 for a diagnostic fee despite my system being left in a worse condition than before he arrived, and no fix was made. Update: I contacted the service manager about this issue, and he sent me a check for the $99, but he marked it as a "non-payment" instead of a refund, meaning that if I wanted to use Mitchell's services in the future, I would need to repay this "debt" of $99 before scheduling any other work. For this reason, I will no longer use Mitchell’s services for anything I may need in the future. When I need something to be repaired, I expect that repair to be completed, or at least an estimate provided (for labor and parts) for the additional work beyond the diagnosis of what it would take to adequately repair the issue. I received neither in this case, and so this $99 diagnostic fee should have been waived.
Barbara R.
Jul 2023
Hi, my name is Bill from Plum Boro. My Ac unit stopped working on Sunday7/24/2023. I Called Mitchell who installed my AC. Thy sent a service professional to my house about 9 am the next Dayon Monday Morning. His name is Chris H. I told him what was going on, He checked out my unit and found out what was going on He did not have the Part but when a got the part. He fixed in AC Unit in no time at all. and he check everything. He did a Great Job. tyvm for sending Him Very nice personal and knows what he is doing. I wish more service people was a great as him.
Rudy S.
Jun 2023
Yes very professional
Darlene S.
Feb 2023
Chris hetrick completed the work on my furnace in a timely and efficient manner. The motor was under warranty.
Mike J.
Apr 2022
It was good. They were professional.
Christine P.
Oct 2020
Completely over priced and dont tell you what your even paying for. Them damaged property in my home and then denied it. Leaving my landlord with an extremely high bill and myself with a broken tv. Hirrible customer service!
Gwen D.
Sep 2020
From the salesman to the installers they were very professional, explained everything they did and answered all our questions. Cleaned up all the debris too. A+
WILLIAM W.
Feb 2020
They did not change the old thermostat wiring. Over priced for furnace, charged about 3000 for labor due to winter!!!. They should have put new wiring for thermostat so u would not have to change batteries. Called March 2019 as furnace stopped working and told them I replaced the batteries. Call should have been under warranty? Any ways after they spent over a hour+ checking wiring I told them maybe the thermostat is bad (which I think they would check first) they check it and found the batteries did not make contact. Reinserted batteries a few times, furnace worked. Would have been there 10 mins if they checked that first! Charged me over $144 for their time there. Under warranty?
Brian B.
Jan 2019
I had Mitchell install a new hot water tank and it was a disappointing experience. The installer used the old copper gas line connection (which I do not believe is up to code) instead of installing a new flex line. The values for H and C are probably 25 years old and those were reused too. I was never asked about getting a new flex line or values, the focus seemed to be on just completing the job as quickly as possible. I have used Mitchell for previous plumbing projects and I do not see me using them again after this experience.
Edda J.
Sep 2017
I've used them several times, it is great quality.
Beth C.
Sep 2017
After taking a day off of work I waited ALL DAY for them to show up. Finally showed up almost 1 1/2 hours after the scheduled time with no call to say they would be late. After being at my house for 30 minutes they informed us that they were not able to complete the job they were contracted to do because the water heater was too short and the existing lines did not reach. The installers promised that they would come back with a taller tank and the work would be completed the next day. The next day comes with a phone call that they are going to charge me an $400 to complete the work. ($200 for an "after hours" appointment because I could not take another day off of work and they charge overtime for appointments after 3:00 and $200 for additional lines parts to complete the install because the water heater was " out of the plan".)
Jeannine B.
May 2017
They did the work all excellently.? I give them an A rating.? Everything was done to the utmost excellence.? They sent an inspector out and she found the leak in the gas line.? They did an excellent. job.?I have nothing, nothing bad to say about them at all.? Every time they come out, they did more than their share.?They were excellent.? Mitchell's Plumbing and Heating, as far as I'm concerned, are excellent.?They did a few things for me, they patched up walls, they inspected my windows and doors, everything.?They were excellent.? When they said they were coming they never dilly-dallied around.?They came exactly and gave me a call before they came because I don't even have a doorbell.? I asked them to give me a phone call, so they called.?They were polite and everything else.?
Robert B.
Apr 2017
Job complete
Michele S.
Mar 2017
very well. good company to use
Sara R.
Mar 2017
It went badly.
Robert L.
Mar 2017
Called Mitchell Plumbing on a Sunday because my furnace circulator pump was not working. Because of the weekend they charged $219 for the service call. They confirmed that the problem was the pump. They then proceeded to install the pump and charged me a total of $1,089. Thinking that the pump must be very expensive I paid the charge. The total job took just over an hour(10 minutes of that time was spent on a personal call and the replacement pump had to be re-installed because they incorrectly installed it the first time)
The next day I checked with local plumbing supply stores and was told that the pump actual cost was less than $100.
Therefore I paid $1,000 for the pump installation which took an hour of time. I called Mitchell Plumbing stating that I believed that I was overcharged-even understanding that a weekend charge would be higher than a weekday charge. I asked for a reduction in price but I was refused. I then asked for an itemized statement that would breakdown all the charges. Mitchell Plumbing again refused. Their statement was "we believe this is a very reasonable charge since we have so many very high overhead costs." I believe that their costs were very unreasonable and would caution anyone from using their services. Their definition of "reasonable costs" may be very different from yours.
Douglas M.
Jan 2017
unknown
Karen T.
Dec 2016
install quick professional no hidden figures
Aaron B.
Dec 2016
I called and these guys were out the very next day. I couldn't have been happier with my experience. They were very helpful and courteous on the phone, and Tim was very polite, personable and efficient. Thank you, Mitchell Plumbing & Heating for saving me from the polar vortex.
Vincene S.
Jul 2016
It was great, fantastic couldn't say enough great things about it. The installation was very smooth. What they quoted me was exactly what they charged. They were on time. They cleaned up very well. I would definitely use them and recommend they again
Leonard C.
Feb 2016
It went very well I know a toilet is a simple installation the person who came to install did a excellent job. I would use this company again.
ANTHONY L.
Nov 2015
We have lived in our home for 9 years and for the majority of that time, our boiler was serviced by Mitchell Plumbing and Heating. They were always expensive but, that seems to be the case with the older homes in our neighborhood.
Our last interaction with Mitchell was likely the worst interaction I have ever had (and continue to have) with a service provider. Our boiler?s pressure was exceeding the recommended limit. As such, the relief valve would trigger and drain into a bucket. We called Mitchell to fix the problem. After a $120 fee just to show up, they quoted an ?All Day Job? at $895. When the day came to perform the work, Mitchell showed up 2 hours later than expected and work for only 45 minutes and claimed they fixed the problem. I called with questions and was told that I had no recourse for my complaint.
Only 10 days later, the very problem is back again. We called their 24 hour service and received no call back. We were told that there is no service commitment to call us back. Over the years, I have likely spent thousands of dollars with Mitchell. Why Mitchell Plumbing would (1) over-quote me for an ?All Day Job,? and (2) not credit me when the job only took 45 minutes and (3) not properly perform the job, and (4) not stand by their work is unacceptable. I asked to speak with Art Mitchell the owner when calling to complain and was told I could not.
All I want is for my boiler to work as it did before I started working with Mitchell. If all you want as a homeowner is a fair service provider who performs good work and stands by their work, do not call Mitchell Plumbing and Heating.
Our last interaction with Mitchell was likely the worst interaction I have ever had (and continue to have) with a service provider. Our boiler?s pressure was exceeding the recommended limit. As such, the relief valve would trigger and drain into a bucket. We called Mitchell to fix the problem. After a $120 fee just to show up, they quoted an ?All Day Job? at $895. When the day came to perform the work, Mitchell showed up 2 hours later than expected and work for only 45 minutes and claimed they fixed the problem. I called with questions and was told that I had no recourse for my complaint.
Only 10 days later, the very problem is back again. We called their 24 hour service and received no call back. We were told that there is no service commitment to call us back. Over the years, I have likely spent thousands of dollars with Mitchell. Why Mitchell Plumbing would (1) over-quote me for an ?All Day Job,? and (2) not credit me when the job only took 45 minutes and (3) not properly perform the job, and (4) not stand by their work is unacceptable. I asked to speak with Art Mitchell the owner when calling to complain and was told I could not.
All I want is for my boiler to work as it did before I started working with Mitchell. If all you want as a homeowner is a fair service provider who performs good work and stands by their work, do not call Mitchell Plumbing and Heating.
Response from Mitchell Plumbing, Heating and Cooling
"We are sorry that this customer feels as though he was treated unfairly but the vast majority of this review is either entirely false or exaggerated. Our diagnostic fee is not "just to show up" it is the charge to have trained, licensed, insured, background-checked, drug-free, professional arrive at your home and properly diagnose the cause of the problem with your boiler. The repair was never quoted as an "all day job" none of our repairs are. The price quoted was for the necessary repairs. The customer was free to accept or decline the repairs. He accepted and as such agreed to pay a predetermined fee for a specific repair. We did exactly what the customer agreed to pay us to do. Although it irrelevant to this complaint, it should be pointed out that our GPS-tracked vehicles show that we arrived onsite at 9 am for a "morning" appointment and did not leave until after 11 am, hardly 45 minutes. The customer also stated that he called with "questions". The call we received was not so much questions as it was threats that he would spread bad reviews to as many people as he could including Angie's list, the BBB, etc. unless we agreed to refund him the majority of the money that he had agreed to pay for the work that we completed as agreed upon. It was explained to him that we completed the work as agreed and for the price that agreed and there is no further action necessary on our part. He then demanded to speak with owner along with referring to him in derogatory terms. At this point the customer had spoken to highest level of management required for his specific case especially when considering his tone. As far the symptom reoccurring, during the initial repair we did notify the customer of another potential and unrelated problem that may present the same symptom in the future and that if it does then it would need addressed. However, in the mean time the customer had already made it perfectly clear that he did not want to work with us any more. We are sorry that this customer is not happy, however, companies have rights too and we are not required to bend to amounts to being extorted for money in exchange for prevention of erroneous public reviews. This customer dictated through his actions how his case was going to be handled. We as a company always want to make sure that our customers are happy with our services and we work hard everyday to improve the customer experience. We hope that customer who want reliable, quality service at fair pricing turn to us."
Treena W.
Oct 2015
.
Treena W.
Oct 2015
He was good.
RONALD G.
Jul 2015
unknown
Licensing
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FAQ
Mitchell Plumbing, Heating and Cooling is currently rated 3.9 overall out of 5.
Mitchell Plumbing, Heating and Cooling accepts the following forms of payment: CreditCard
No, Mitchell Plumbing, Heating and Cooling does not offer free project estimates.
No, Mitchell Plumbing, Heating and Cooling does not offer eco-friendly accreditations.
No, Mitchell Plumbing, Heating and Cooling does not offer a senior discount.
Yes, Mitchell Plumbing, Heating and Cooling offers emergency services.
No, Mitchell Plumbing, Heating and Cooling does not offer warranties.