Get matched with top appliance salespeople in Saint Lawrence, PA

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Overall experience was great ! Bill Hancock was a tremendous help and a pleasure to do business with."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"They did an amazing job. They were very quick, efficient, and the carpet looks beautiful. I forgot to have the closets measured but they went the extra mile to do that part too. I would definitely use them again."

"My husband and I bought a refrigerator, microwave, oven and stove top from Allentown appliance. Unfortunately, what was supposed to be a wonderful Christmas gift to our home has turned into a never ending run around. Our oven and microwave were installed, but the installation men had to cut out a piece of wood from our cabinet in order to make our new model appliances fit properly. The order arrived December 8th, 2023. We are now in a new year and we are still waiting for the metal distributor to fill the gaping hole left in our cabinet. Additionally, we received a dishwasher with a dented door. We are currently waiting for the door to be replaced. Our stove top never got installed, because the wrong stove top was sent to us, due to inaccurate measurements. So far, I am terribly disillusioned with this company and even more disillusioned by their sales person. I have asked the salesperson who made this $6,000 sale to keep my husband and I posted regarding when the stove top will be coming in. Or, to give us courtesy weekly updates regarding the metal fabricators status, pertaining to the installation of the metal piece that needs to cover the hole in our cabinet! After making a $6,000. 00 sale this is the least they can do. Let me say this, every communication has been initiated by me. Every phone call regarding finding out when we might look forward to receiving the stove top we paid for has also been made by me. Here is the corker, apparently Allentown Appliance works with a two man shop fabricator and their customers are at the “MERCY” of this company regarding filling these orders. The salesperson suggested I find my own metal fabricator in my area to see if they can fabricate the needed piece faster! Now, does this sound like a feasible solution? I am the customer…Hello! They were quick to take our money, now it is companies responsibility to do the leg work! Period! Oh, and if that wasn’t enough; this morning, 1/3/2023, I spent an eternity struggling in the phone struggling with GE. They needed to come over to check the damaged dishwasher door we received. NOT GE’s fault. It’s Allentown Appliance fault for sending a damaged dishwasher door. I can go on but…I will leave the rest of this rotten story here. The ONU thing I am going to say, is…it amazes me how people want to make a sale…but they sure don’t follow through with making sure the customer is happy when things go wrong! Not good business!"