Warren Heating & Cooling LLC

From start to finish the contractors were polite, friendly and professional. The performed the work in a timely manner as quoted. They spent the extra time to explain the system and the unit works great and they guys were sure to be clean and tidy. I highly recommend Warren Heating and Cooling, I was kept in the loop of the process from start to finish, by the office calling or emailing me. Great job Mike, Brett and Jake. Ed

Warren installed the oil furnace in my home a few years ago and I was fairly happy with them. So when my mother's furnaces (2 of them) needed to be replaced I had them give us a price, which was very reasonable. We were told the new units would be energy efficient and quiet. While the new units may use slightly less oil they are far from quiet, she likens the sound to a jet engine, (I suppose in time she will get used to it). One of the furnaces leaked oil the first day and they had to be called back, we were told we had to wait for new parts until the following week. One might think they would have parts on hand for a new furnace they are installing. Once that was repaired the only thing she had to deal with was the noise, so we thought. Approximately two months after installation the furnaces started blowing cold air and kept running. So once again she put in one, two, three calls to Warren, hoping to get someone to help with the new furnaces. This time she tells me they are rude and that they refuse to send anyone out. The man on the phone rudely told us to find a oil burner service company and have them clean the two, two month old burners and fill the tanks. My mother tried to explain to them that according to the gauge we had oil, apparently they did not want to be bothered. It seems to me, once installed they do not want to hear from you. At this point we call Van Doren Oil Co., explain the situation and they send a service tech right out, along with an oil delivery which was not due for another month. We had plenty of oil, we have two interconnected tanks that simultaneously feed the furnaces. When Warren installed the new furnaces they closed the valves on both tanks however after they finished installing the furnaces they only opened one valve prohibiting the oil flow from the second tank. Customer service is nonexistent in this company. This was Warrens fault and they should have sent someone out. Now there will be a bill from another company to fix their mistake. My mother will be 79 next month, there is no need for her to be crawling around the basement floor looking for a oil shut off valve. They owe her an apology and should cover the bill from Van Doren Oil Company once received. At this point I would not recommend this company to anyone. We are very disappointed with Warren and will be contacting the BBB, along with posting to facebook, twitter and Angies list. This never should have happened.

Warren Heating and cooling was on the job, 15 minutes early, the owner was also present, to assure the Techs. and equipment were on sight to start the job. Brett and Chris, did all the work, and there contract electrician, did all the wiring connections. We had 2 inside units installed, plus the outside unit, job was completed earlier than expected, Prior to leaving, Brett, showed wife and I how to use remotes, etc. The Mitsubishi warranty, is 12 years parts and labor, with a $300 rebate . I highly recommend this company, to install Ductless A/C. Respectfully Submitted, Pete Godshalk Sr

They provide excellent service at very reasonable prices. The owner came out to visit. They did a complete job including a chimney liner without having to be asked or making a big deal. I like that they hey offered Carrier instead of just Lennox. With Lennox you can only by Lennox parts for their machines making it so no one else can make repairs. They are one of the best services I found. I will recommend and continue to use them.

Excellent job- couldn’t be happier

Installation went very well. Arrived on time, were very clean and professional. Work was done within one day as promised. Excellent explanation about equipment after it was installed

Firstly, the workers were punctual and professional. I have 2 year old condenser and a condenser that was close to 40 years old original to the home. The original condenser needed to be replaced. I went in detail with the person who quoted me the job. Needless to say they replaced the 2 year old unit, which was still under warranty. Only when it was near clean up time did I realize the error. Calls were made and it was explained to me that the contract was for replacing the 2 year old unit. It’s my fault that I signed without getting a clear understanding of zone 1 and 2. I thought it was common sense that I’d have the 40 year old unit original to the home replaced not the new model which was under warranty. I was told since I signed the contract there was nothing to be done. So a diagnostic and repair of the 2 year old condenser which would have cost me 700 wound up being unnecessarily replaced at a cost of thousands. My advice would be buyer beware. Have the contract state in laymen’s terms exactly what you the consumer needs done. In my case it would have stated replace 40 year old condenser and leave the new condenser alone! The correct furnace was replaced. The gentleman I spoke with (Paul or Tom) who was also the one who gave the quote stated that the unit wasn’t efficient which is what we discussed. But as a homeowner I would have went to the original company who installed it 2 years ago and have them repair it under 10 year warranty rather than spend money fully replacing a 2 year old unit. So beware. Use markers and stickers to ensure exactly what you need done is being done. I still have to replace my 40 year old unit and I’m out close to 7000. Would not recommend this company due to that business practice alone. But the technicians were professional and this should no way reflect on them.

They are probably not the cheapest, but they have done all of our installations for heating and air conditioning units. I have stayed with them for the servicing because they did an excellent job on the installations. When they say they are going to be here they show up on time. I use them every year. They seem to know what they are talking about. I had gotten three estimates, they wanted to replace the one I had with the same size I already had, but this company came in and recommended moving up in size. Since we moved up a size we have had no cooling problems.

Addressed the situation.

Tech seemed new and needed to watch videos to install new thermostat. I was not happy paying for the tech to learn about something I thought he would know about.

unknown

Highly professional and efficient with great customer service. The were quick to call me back and answered all of my questions. They were on time and neat. I would highly recommend them. They even found rebates that the other 2 companies didn't tell me about.

Warren Heating and Cooling LLC did an amazing job installing our A/C unit. The entire team was professional and knowledgeable and we will absolutely use them again in the future and will be referring them to family and friends for all their HVAC needs.

Excellent. I called and they had a window open on the same day. Technician was on-time, professional, and immediately fixed the problem. As with other reviews, Tech put on booties while inside the house. I was very impressed that they could fit me in. Gave me timing options for other days but happy they came same day.

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Smooth experience. They assessed the work and gave an accurate estimate of costs. They offered 3 options (Good, Better, Best) to choose from with 3 separate estimates. They were responsive to all calls and were on time. The work was done and completed as promised. Very happy that we chose them for this job.

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The experience was excellent and outstanding starting from the quote through the installation process. All services was performed on time as promised Whether rain or shine. The sales representative who gave me the quote was very informative and provided information about all the discounts, rebates I was entitled to and also provided me with multiple options and suggestions that helped me to choose the right product for my home for the best available price. The reason I am writing this review is due to the reason i got couple more quotes for the same product and their price was the best price and so was their Installation and rebate processing.

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They were just good. They came in, they fixed everything and that was pretty much it. We were very, very satisfied with these people.

unknown

Couldn't have gone better.

They're very professional. They get the job done right. I would definitely recommend them. They installed my AC unit a couple years ago.

Warren's H&C's Scott in the quoting and evaluation was excellent. He personally came to my house for the quote and answered all my questions. Likewise, Crystal in the office was excellent in the coordination process from signed contract, the installation process, debris removal, to hookup, gas company help, paymnent and billing and rebate process with the State and County. Everything went smoothly and they worked with me as the landlord for my rental unit. The installers were thorough and also very cordial and polite with my tenant.

I think it was just one person.