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"We have just finished up having demo work done in our basement after we got several inches of water in the deluge of storms a few weeks back, and needed to pass along our recommendation. After several DAYS of back-and-forth voicemails and â weâ ll call you back in 10 minutesâ with a popular restoration company, I started to look for a better solution. After all, who doesnâ t want to wait a few extra days as the mold starts to spread? I reached out to Noah at ServMate, and cannot say enough about how terrific he and his crew were. He answered my call and was at the house the next morning. Even showed up a few minutes early, whenâ s the last time you had a contractor do that? We had a drawn-out debate with our insurance company about coverage (they declined to get involved, naturally) and Noah was patient and helpful the entire way through. When they declined to assist, he made sure to work the bill to a number we could manage. His crew showed up on time, friendly, clean, and efficient. They put in a 12-hour day to make sure they got everything done as fast as they could so they could start drying the place out. One poor guy got saddled with 3+ hours of air chiseling the old vinyl tile up, but they still left with a smile. Every call and text was answered immediately or returned within minutes, day or night, weekend or not. All work was done to fit into our schedule. They were more than cooperative in helping make sure we knew exactly what was and wasnâ t salvageable, cleanable, etc. When the bill came due, Noah made sure to rework the invoice so we could split it over check and credit card payment. While I canâ t say the basement flood is an experience I enjoyed, working with Noah and his team was beyond an A+ experience. Should you find yourself in the same unfortunate position this spring, know that you will have a bright spot in the mess."

"Lesson learned. Always get an estimate. BEFORE the work is done. At least a digital copy. Arrangements for the project were made, with some one named Lynn, for the company to send someone to complete the work. We were quoted over the phone 4500-5000 which included a mold test. A sub contractor with an entirely different company (National Mold Company) was sent. When the contractor arrived, he stated that the job would be much more simpler than first thought. This led us to believe that the job would cost less, no. All said and done, they charged $5500. All said and done, it's almost like no work was done. The stains and the smell are still there. Only one actual board was taken upon the attic room. The ceiling in the bedroom was primed and painted but are still visible and have a funky smell. At this point I'm going to. Do what we should have done; Do the job ourselves. Just now with $5500 less dollars in our pockets. A detailed receipt was not given even though it was requested."