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"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

"Dave with 2 other workers were prompt and efficient. They came when they said they would and finished everything in 2 days. Everything looks fantastic because they protected my personal space with a plastic shield and cleaned everything up. Dirt and rubble was hauled away and they even sprayed my walkways outside. They installed the basement system and connected all my outside downspouts. I would highly recommend Highlander to anyone who needs waterproofing because they went above and beyond to make sure I was happy."

"I am very happy with the work that Bakers Waterproofing did for my basement! They were quick, efficient, and took care doing a great job. Lukas Selleck, Jason Shaeffer, and Dalton Bardole were virtuous and professional. I would highly recommend them to anyone that are in need of waterproofing."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's custom needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. \n

"Seamless experience from start to finish. Todd was super knowledgeable and through on the consult/ sales end. The install team made quick work of the project. Their work was top notch and my basement is now completely dry. I would recommend their services to anyone with basement or foundation issues."

"The price I paid was phenomenal when you weigh the peace of mind I got! Every time it rained all I could think about was whether or not my basement was flooding if I wasn’t home! Ever since Phil and the basement experts were there I have had no further issues! Highly recommend them!!!"

"I am very happy with Dan, the owner's knowledge, experience, and timely service. His team was very diligent keeping things clean and restored to original. The waterproofing system works perfectly and I very pleased with the cost and quality of the installation. I would highly recommend this company, ( I got 4 other estimates before choosing them)"

"Waterproofing One s work was very well done in a timely manner."

"I was very impressed with Seth and his crew! We had a horrible water situation in our basement (bought an older home and the first heavy rain revealed serious water issues! ugh!) and knew it needed a serious solution if we wanted to be able to use our basement for storage. Seth provided a free quote and even suggested additional solutions with pricing options. He communicated with me quickly by text and took the time to explain every step of the process. At the end of each work day, he would walk me through all the work that had been done that day (again, answering any of my questions). The guys worked hard for four days, in some pretty hot and humid conditions! Seth also pointed out some other problem areas in my basement as they did their work and made recommendations on how to resolve those issues (there was some wood rot on the stairway area and a leaking water bib; he even gave me the name of a contractor for replacing my rain gutters outside when I was ready). Seth installed a basement dry system along all four walls of the basement, two sump pumps in opposite corners, and a lateral across the middle of the basement. I chose Better Basements & Beyond because it is a local company (not some big box company just out to make a buck) but also because Seth actually does the work himself (again, no fancy representative doing a sales pitch who doesn't get his hands dirty). He stands by his work and makes sure it it done to the highest standards. I would HIGHLY recommend this company to anyone who needs water mitigation services."

"Phil Sr. evaluated the waterproofing project previously done by another company. He advised as to what was done incorrectly and how his company would address this project properly. The work was done on a timely basis with a very courteous, efficient, and hard working team. I would highly recommend The Basement Expert as they are a fine company who cares about their customer's satisfaction."