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"Lesson learned. Always get an estimate. BEFORE the work is done. At least a digital copy. Arrangements for the project were made, with some one named Lynn, for the company to send someone to complete the work. We were quoted over the phone 4500-5000 which included a mold test. A sub contractor with an entirely different company (National Mold Company) was sent. When the contractor arrived, he stated that the job would be much more simpler than first thought. This led us to believe that the job would cost less, no. All said and done, they charged $5500. All said and done, it's almost like no work was done. The stains and the smell are still there. Only one actual board was taken upon the attic room. The ceiling in the bedroom was primed and painted but are still visible and have a funky smell. At this point I'm going to. Do what we should have done; Do the job ourselves. Just now with $5500 less dollars in our pockets. A detailed receipt was not given even though it was requested."

"Will (owner) was very prompt in responding to my questions. I decided to proceed directly to treatment (skip testing) due to a prior mold problem in basement. Because he had an opening in his schedule that week, I decided to take care of the treatment right away. His team was very polite and professional and answered all of my questions. It took only about an hour to treat my entire house. Very happy with the service I received."

"Benedict was able to schedule me quickly for remediation. He put my mind at ease. They worked quickly and the space was spotless when they were done. He explained every step and the system in place has really done the job. He has been a pleasure to work with."

"Dorrel Rhodes 118 West Main Street Mount Joy, PA 17552 May 23, 2025 Complete Disaster Services Attn: Management Team Dear Team at Complete Disaster Services, I am writing to express my sincere gratitude for the exceptional steam cleaning service you provided on Friday, May 23, 2025, at my residence located at 118 West Main Street in Mount Joy, PA. Your team’s professionalism, attention to detail, and dedication to delivering outstanding results exceeded my expectations. The carpets in my home had accumulated significant dirt and wear over time, and I was skeptical about how well they could be restored. However, after your thorough steam cleaning, I am amazed at how refreshed and clean they look! Not only did you remove years of embedded grime, but you also approached the job with efficiency and care, ensuring no damage was done to the fibers. Regards Dorrel Rhodes "

"These folks were absolutely wonderful. We would hire them again if the need arises. The employees were polite and did great work."

"We have just finished up having demo work done in our basement after we got several inches of water in the deluge of storms a few weeks back, and needed to pass along our recommendation. After several DAYS of back-and-forth voicemails and â weâ ll call you back in 10 minutesâ with a popular restoration company, I started to look for a better solution. After all, who doesnâ t want to wait a few extra days as the mold starts to spread? I reached out to Noah at ServMate, and cannot say enough about how terrific he and his crew were. He answered my call and was at the house the next morning. Even showed up a few minutes early, whenâ s the last time you had a contractor do that? We had a drawn-out debate with our insurance company about coverage (they declined to get involved, naturally) and Noah was patient and helpful the entire way through. When they declined to assist, he made sure to work the bill to a number we could manage. His crew showed up on time, friendly, clean, and efficient. They put in a 12-hour day to make sure they got everything done as fast as they could so they could start drying the place out. One poor guy got saddled with 3+ hours of air chiseling the old vinyl tile up, but they still left with a smile. Every call and text was answered immediately or returned within minutes, day or night, weekend or not. All work was done to fit into our schedule. They were more than cooperative in helping make sure we knew exactly what was and wasnâ t salvageable, cleanable, etc. When the bill came due, Noah made sure to rework the invoice so we could split it over check and credit card payment. While I canâ t say the basement flood is an experience I enjoyed, working with Noah and his team was beyond an A+ experience. Should you find yourself in the same unfortunate position this spring, know that you will have a bright spot in the mess."