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"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"awesome job and got it done fast! Super helpful would recommended to anyone looking for treble shooting issues. He will work on old units not just sell a new one when minor issues go wrong!"

"Camerron was awesome and did great work. Everyone we worked with was friendly and helpful"

"When scheduling service for an air-to-water boiler, I was told I called "exactly the right people". The tech got here and said they almost never see these... Charged over $300 for an hour's looking around (no actual service) and drive time. So, I feel pretty seriously misled, and I still have to find someone to service the boiler. They continue to be unwilling to split the bill."

"Josh did a great job figuring out what was leaking, and fixing it for the lowest cost. During his visit, he took the time to educate me about some of the fine details of how the system works. He really knows these systems. He also followed up a couple of weeks later to make sure everything was performing to expectation."