Loren's Heating & Air

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I would use them again in the future.

Uneventfully.

Just the fact that they took their time and explain what the parts were what did what and what we needed to look for in case there is a problem, just the basic kinds of things.

Well the people that come out that do the work number their very clean and neat their not greasy and grouchy they put on their little in house booties to come through the house, their meticulous about cleanliness, if they make a mess in the garage they clean it up, their just really really and they pleasant to deal with  and if they find a problem they will show you what it is and explain it to you.

Let me start at the beginning: It was a Monday at 8:00 am I first called a company which has provided heating services in Salem for 50+ years thinking that there should be no problem with good service. The person who answered said that there was no one available to talk to me right then and I would get a call back in a short time. By 9:30 I had not heard back, not even to say, "sorry about the delay...". So I told her to skip the request and called Loren's.

This was a very pleasant experience. The person I spoke with listened attentively to my problem and asked if the next day (Tuesday) was acceptable. Of course, it was as I had not expected someone to come so quickly, with fall services and furnace checks in October.  Shortly after this call Loren's called back and asked if on the same day between 1:00 and 3:00 was o.k. I was delighted!

David was professional, efficient, and very pleasant.

Loren's is the company I recommend highly based on this experience. When the heater gives up its ghost which may happen in the foreseeable future, Loren's will get my business.

Sadly, I have had now bad experiences with 2 local companies which have served this area for decades: the one I called for this job and the one who installed the current furnace; the latter installed a noisy used fan motor and would not make good on it!

Loren's Heating and Air, while they may be located in Albany do have a shop in Salem on Hyacinth NE  off
Portland Road.