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"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"I called Dr HVAC about our furnace not working. Scott came out the next day and worked to solve the problem. The decision was made to replace the furnace which they scheduled the very next day. It was installed by Sterling and Jackson. All three men were knowledgeable, efficient and extremely customer oriented. I very much appreciate their professionalism and kindness."

"They were excellent. On time. Excellent quality of work. Reasonably priced. Thanks Rob and Damen."

"Wonderfully!! Freddy is a very polite man & a quiet worker. He was very careful to do his best work & make the project look its best. Thank you, CarolN."

"Camerron was awesome and did great work. Everyone we worked with was friendly and helpful"

"Mark from air control systems was fantastic to work with. His crew came in and piped a new gas and electrical line to install a new gas fireplace insert. They did a wonderful job and I would highly recommend this company to anyone who is looking for this type of work. I have worked with at least five contractors this last year for multiple upgrades and Mark has been by far the best company to work with. He keeps you informed at every point and is wonderful at communication and follow through."

"They were quick to respond and come out during a heat wave. They contacted us when they were on their way. The air conditioning is now up and running."