"Equipment is all fairly priced, in fact, some items were cheaper than any other online source. It is all SELF-INSTALLED, so you need to at least know how to operate a screwdriver proficiently. :-) All items have help guides showing you how to install the sensors, door locks, etc. The setup section of the phone app walks you thru the setup of each sensor and lets you know when you're done. I had just had another company install and then remove their system and it took me less time to set up[ this one than they took. The equipment such as door locks (Schlage), sensors (equivalent to Dome or Vivint), front door bell (Skybell) is all TOP quality. All batteries (new) included. Equipment doesn't ship for 48 hours after your order is placed, but then arrives one or two days later. Plan on one full day to install, test and get help (by phone) during your install. As for their support line. It is A1. AAA. Highest award I can think of for telephone support. Courteous, knowledgeable and helpful to a fault. These people provide a full featured system that is awesome. The system's monitoring takes place in NY and is reached by cellular telephone. No wi-fi which a burglar could disable at your home very easily. This they cannot get at. Monitoring cost may vary in your area. Mine is the same as the previously removed sytstem would have been."

"Nathaniel was prompt and courteous. He repaired the lock efficiently and had some suggestions to avoid future problems."

"I needed consultation for this type of work and Security One did not provide it.
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"The gentleman was very knowledgeable and got the job done in a timely manner,an also downloaded my printer onto my computer for me.Greatly appreacited it."

"Very well, very professional .
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"Great job, appreciate his professionalism and quick response, I would hire again"

"Choice responded quickly but the insurance plan does not pay for all doors to be re-keyed unless you have very few locks. The number of locks covered by the insurance is determined by keyholes, not doors! (Read your policy!) You will likely have to shell out some money to have this essential new-home service if you have more than four keyholes. The locksmith they called was EXCELLENT and made all our locks completely functional. We will happily hire the locksmith again (R.L Locksmith LLC). We paid $201.81 (plus another $50 for some door re-alignment not included in the re-keying benefit) and Choice paid $100 for the job."

"The installer did a great job, cared about doing the job right.  Very professional!
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"The garage door opener needed a part that took almost a month to arrive. Fridge and dishwasher also got few weeks before they were actually repaired."