Get matched with top egress window pros in Midwest City, OK

"First, let me state that I believe Burnett to be a good company. When the right crews are doing the work, I believe their finished product to be satisfying to the customer. I do not like writing a review that is unsatisfactory and I am normally very easy to please as a customer. I was apprehensive in who to choose for installing siding on my home. I gave it a lot of thought and decided to go with Burnett due to positive reviews. I knew I was going to be spending more money to go with Burnett but it was important for me to have the assurance of quality work performed. On the third day of the installation, I found out on my own investigating that the installers put in my vented soffit over my existing wood without opening up any holes to vent to the attic. When I asked the installer what they do to vent the air, he told me “we cut out holes in the wood.” I then asked him why he didn't do that on my home. He said nothing. At this point, I contacted the sales manager I had been working with. I told him that I had issues with the siding installation. He was unfortunately ill so he could not assist. However, he did say he would refer this matter to another employee. I waited over 24 hours and received no contact from Burnett. Meanwhile, the questionable installation was still being performed. I then contacted Burnett again and finally received correspondence back. I was told they would remove the first crew and bring in a second. The sales manager apologized for being out of work and mentioned that he would have been on site several times to check their work and speak with me. The second crew was like night and day. They were very professional, quick in their work all the meanwhile maintaining quality. They took off the fascia of other parts of the house and vented the attic in which the first crew did not do. After they were finished, the gutter install was scheduled. This third crew was fantastic and friendly and did a great job. My main issue outside of the first crew, was a communication deficit on the part of Burnett. Although I understood that the sales manager was ill for a while, I never received another phone call from the sales manager ever again. The last time we spoke, was when he told me he was getting another crew to my home. He could have called me while the second crew was on site and asked if the install was any better. I had to make all the efforts to have any semblance of communication. The only contact I had was with the on site crews. Clean-up issues were really never my concern as I realize you will find pieces from the installation scattered around your home no matter what the effort. However, I had to spend about 3 hours picking up large pieces of old guttering, large cardboard boxes, many cigarette butts and a large amount of fragmented aluminum trim. I shouldn't have had to make such an effort to get communication from Burnett to address installation concerns. I also did not see any managers stop by during the installation process. Hopefully, my install was not what is typical from Burnett and I would say that if anyone goes with them, the odds are good you will be satisfied with hiring them, just as long as they solve their communication problems during the installation as well as after. I had planned on them coming out to do some exterior doors, but after this job I will not go with them again."

"I reached out to D&C Custom Homes to get a quote on replacing the 15 windows at my home. I also reached out to three other local window companies for quotes for comparison. Dustin arrived and provided me with examples of the windows from three brand/manufacturers for comparison and spent much time reviewing the options available. This was different from the other local windows companies that stuck with one brand. D&C also provided the option to change four arched windows over to rectangular windows for savings and also redoing the exterior facet. Dustin spent hours going through all the customization options that were not available from any of the other companies and it was the lowest priced quote. We kept in touched throughout the entire process from quote, decision on the windows/colors, measurements, delivery, installation, final walk through. The work was completed yesterday and we are thrilled with the new windows. The guys are very outgoing and we will be using them for future projects."

"Michael was very professional and helpful. He didn't try to pressure me into any decisions like some of the other companies. The windows and door were great quality and actually ended up being ready months ahead of schedule. When installed they were very respectful of the house and ppty. Definitely recommend!"

"They replaced the back door. I had to go to Lowe's myself and purchase the door, and then they came and installed it. They did a pretty good job, however the exterior caulking around the door frame did not match the caulking on the rest of the house; they used a generic white caulk."