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"DIY system is nice, but the monthly cost is not in line with other DIY systems. I would go with Ring or Simplysafe next time just because of the monthly cost. Overall the support is good, but that doesn't justify the monthly cost."

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• The technician arrived on time - was very personable & knowledgeable.  He installed the sensors on the locations that we wanted and made sure we knew how the system worked before he left.  We previously had ADT installed and had it removed the next day - this system & installation is so much better!  I felt completely safe in the home alone while my husband was in the hospital for 3 weeks.

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"Super nice guy, highly skilled but very flexible to install/fix/assess whatever needs attention. Good attention to detail - cleaned up after each project. Friendly customer service from the office staff & during the job. Saved me a lot of time & frustration trying to DIY! Thanks!"

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"The appt was set up, they called to verify time the day before. The installer arrived on time, told me about how long it would take, told me the steps he would take. . We discussed where the disk would be located. We discussed where I wanted the cable to come through through the wall or the floor, where I wanted my computer locainstallation went smoothly. No surprises. I am very pleased.
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"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"Signup online and finalization of the purchase over the phone was very easy. The sales rep (Ivan) was very knowledgeable and I didn't feel pressured into the sale at all. 

Four days later my installation package arrived and it only took about an hour to install everything. Since I am an avid do-it-yourself person, I did some upfront planning and research prior to my package arriving and used the Protect America web page as a source of information. It has several videos and manuals available for installation and setup of the different equipment which helped a lot.

After installation, I contacted the number provided and the Installation Representative (Veronica) walked me through programming the control module and then testing/activating my system. Veronica did and excellent job in getting my system up and running and was very courteous and professional during this time and went to great lengths to make sure all my questions were answered.

The only "glitch" we had was on the control module which has an internal sensor (tamper switch) for detecting if the cover has been removed. While mine had not been removed the "tamper switch" was saying the cover was off. Veronica immediately setup to send out a new pre-programmed control module as a replacement and there would be no cost to me.

All in all I am quite happy on how things went and it has been very positive experience.
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"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."

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