Buckeye Window Cleaning

Description of Work: I purchased a Living Voucher detail for 16 exterior and interior window cleaning. The voucher stated that distance restrictions apply; service area includes Franklin, Licking and Knox County; up to a 45-mile radius of 43215. There was a drop-down list of all zip codes in the service area (mine included) as well as an empty box for you to enter your zip code to see if you were in the range (which I also used). Due to a Columbus Day special, I got the voucher for $39.75. When I called the phone number to schedule the cleaning, I spoke with Mike Urban. He informed me that screen cleaning would be additional (no screens in my windows so that wasn't applicable) and that the industry cleaned by the pane, not the window as the voucher stipulated. Each additional pane would be $3.50 each and he would only accept cash. I was put off by the definition of a window vs. pane, but my goal was to get the exterior 2nd floor windows washed of which I had 17 panes. I figured a total of $39.75 plus $3.50 would be okay. Mike arrived on time and then took a walk around the house. He agreed that I had 17 panes. Then he surprised me by stating that I would also owe a $45 travel fee. I didn't understand because of the distance stipulations stated above. He said I was in Delaware County. We argued about how the voucher was written and I told him I didn't want him to do the work. However, he informed me that because I paid for the voucher, I had already entered the "contract" and would be liable for his travel there. I also was angry that this was not mentioned during our phone call when he had my address at that time. When I told him that I didn't have $48.50 in cash, he told me he would get started and I could go to an ATM. By then I was furious, but because of his demeanor (calm but almost creepy), I decided to get the money and get the transaction done. Forty-five minutes later when I returned, he said he was done and also "threw in" 9 additional panes on the first floor for "free". I glanced at his work and decided it was adequate (would give him a C). After paying him the cash, he told me that a window in the back had not been washed because his ladder would not reach. An associate named Jeremy would arrive the next day to clean it (8am). After Mike left, I cleaned all the interior sides of the windows he washed. Not only did he not clean the back window mentioned, but he also missed an entry half-moon window. I called and left a message that this window should be washed by Jeremy as well. The next day - no Jeremy - no surprise. I called and left a message that he now owed me for three panes. I am not holding my breath.