Get matched with top oriental rug cleaners in Genoa, OH

"Steamex did a great job cleaning paint and “slime” stains on my carpet. I’ve used Steamex in the past and wasn’t confident they could clean up such a mess, but they did. I would use them again."

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"They were amazing. They were quick and thorough. Very professional and friendly. I would absolutely hire them again. They also do area rugs. I have them pick up my area rugs and cleaned me and yes they did. The prices are very reasonable. They also do inside carpet. I have a whole house full of carpeting and they cleaned it all in 2 hrs."

"I was very happy with Coit. I was able to get an appointment within 2 weeks of my original call for information, and they did everything they said they would. I got a call the morning of my appointment with an approximate time of arrival, and another call 15-20 minutes before to confirm they were on their way. The technician was friendly and professional, and worked fast! They cleaned the carpet in 3 different rooms in about an hour from start to finish, and explained everything. The dog smell that had permeated our carpets is gone, as well as most stains (although the ground-in dirt I was hoping to get out on a major walkway on a light colored carpet is still there, just not quite as bad). I would definitely call them again."