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"5/5 she was great and real nice! She was very informative and knew her stuff."

"From start to finish, my experience with Rogers Basement Waterproofing was the the kind of experience we all hope for when hiring a professional. I contacted Rogers initially to get an idea of how to start addressing external moisture issues around my home’s foundation. My plan was to start by having new downspout/sump drainage lines installed, but my goal was to find a trusted company I could have confidence in for addressing future foundation/basement issues that are inevitable in aging homes. Shortly after my initial call, Nick contacted me. At our appointment he arrived promptly and took the time to listen to all my concerns. He was so knowledgeable, patient, and easy to communicate with. He answered my millions of questions, and I never felt rushed or pressured. In fact, I felt so impressed with that consult that I signed a contract on the spot—something I never do—for installation of drainage lines. The day before the scheduled work, Nicole—the Office Manager—contacted me to confirm and answer any questions I might have. I did have a request concerning one of the lines, and she relayed that request as soon as our call ended. Within minutes, I was contacted by Nick that my request was noted. Nicole was so incredibly nice that it further confirmed that I’d chosen the right company. On the scheduled day, the 4 man crew arrived on the dot. Shortly afterward, Nick stopped by to see how the work was going and to see if I had any questions/concerns. The crew, Zach, Craig, Hunter, and Josh were the hardest workers ever and couldn’t have been more friendly and pleasant. All four, and Nick, went out of their way to put my mind at ease about the process. The crew are more than skilled workers, they are craftsmen. They did meticulous work and went above and beyond. While routing a line to avoid tearing up a garden bed, a huge rock had to be hacked out of the ground. It’s now a cool garden feature since one of the crew kindly offered to wash it off and haul it over to one of the garden beds! The terrific crew were so efficient that the work was completed in under four hours. You literally cannot see where the trench was dug. Last night, we had a gulley washer rainfall. My neighbors probably thought I had lost my mind standing in the street in the rain in the dark with a flashlight—but it was so great watching the rainwater pouring out of the new drainage pipe ? The entire experience with the folks at Rogers felt like I was working with family. Just amazing. I’m so happy to have found a trusted company to turn to if future foundation/ basement issues arise. Highly, highly recommend Rogers Basement Waterproofing!"

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."

"The salesperson David was very honest and had no interest in upselling. He strongly advised against any interior drains for my basement, and he instead recommended an exterior drain called HydroBlox for my backyard. The estimate for the HydroBlox was $3,400. The installation occurred a few weeks later. Three employees used a machine to dig a trench in my backyard, and then because of utility lines, they hand-dug another trench in my side yard. They installed the pieces of HydroBlox and covered them with dirt. I expect the HydroBlox to properly drain the water from my yard, but if they do not, then I will update my review in the future."

"March 2020 I hired Mike Montgomery of BPG to inspect cracks in my basement wall and make recommendations of how to fix it. The inspection and report went fine. Mike found another wall that needed to be attached to the ceiling joist. He offered to do a design for $420. I accepted with the thought that the design would be representative in value to what I was paying. Mike provided a stock drawing where he changed three dimensions based on calculations that he made. This work probably took him about 15 minutes to complete. I felt the design was worth no more than $100. Mike and BPG disagreed with me and thought that the design was worth the $420. Mike did take the time to discuss this with me. The BPG claims manager did not take the time to call me, but sent me an email instead. Since I agreed to pay this amount up front, I went ahead and paid the bill. Be wary before asking them to provide you with a design, although the inspection and report were very good. June 2020 Even though I wrote a negative review, Mike answered addition questions that I had on multiple occasions as I fully exposed the walls and learned the extent of the damage. The fee to perform the inspection and write the report was well worth the money. Mike knows what he is doing and is very professional. He even recommended the contractor who I found to be the lowest cost and most knowledgeable."

"This one-star rating is generous! We are seven weeks into a four-day job at our house! The have been back three times to finish the job and it is still not done. My back yard is a mud pit! I have been informed by the "office" that it will take two more weeks before I can be put on the schedule for a crew to come back. The crew is working from their Lancaster office, and the managers won't return phone calls and are hiding behind the receptionist. I work just a few miles from their Lexington office, so I decided to pop in and talk to a different person only to find out that there is no staff in this office. The website for the Lexington office has a picture of the building and posted hours of 9 am to 6 pm, but it is just a building with mailboxes and a few shared meeting rooms used by several companies. Customer service is absolutely horrible. Think twice before hiring USS!"

"job went great, price was reasonable ,1/3 the cost of other contractors. Brian and his crew protected my lawn with large rubber mats and sealed my walls with thick rubber membrane down the wall and around the footer. then added dimpled sheathing to let any water escape to the drain tile. thanks for the great job Ron"

"I did not get the service that we originally talked about I am very unhappy"